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What is Chatmeter?

By analyzing over 1.9 million locations along with billions of customer reviews, social media interactions, and sentiments gathered since 2009, brands and agencies can effectively shape their narrative using Chatmeter's all-encompassing local SEO and business reputation management platform. This integrated software offers a variety of features, such as review management, oversight of listings, local SEO tactics, and other essential tools for managing online reputation, all easily navigable through an intuitive dashboard. With an exceptional customer success team that has achieved a remarkable NPS score of 76, Chatmeter guarantees that you receive top-notch support. A critical component of our customer satisfaction strategy includes a streamlined onboarding process, regular monthly check-ins, and comprehensive quarterly business reviews, which collectively lay the groundwork for success. No matter where your business appears online, we help you consistently connect with your ideal customers. Moreover, Chatmeter's listing management tool safeguards your business listings, allowing you to concentrate on growth while we take care of the finer details. Our unwavering commitment to preserving the integrity of your online presence distinguishes us from competitors in the industry. Furthermore, our proactive approach to reputation management ensures that you remain ahead of industry trends and customer expectations.

What is Cacao?

Cacao is an innovative software solution specifically designed to help restaurant chains, franchises, and retail businesses with multiple locations generate and manage Google reviews effectively. By leveraging geolocated QR technology, the platform significantly boosts the volume of Google reviews by guiding customers to the nearest location, thus improving both the customer experience and the process of collecting feedback. Cacao aggregates all Google reviews, ratings, and performance metrics into a centralized dashboard, enabling operations, marketing, and customer experience teams to manage their brand's reputation efficiently across different sites. Moreover, the platform allows teams to analyze review trends, compare performance among locations, identify negative feedback, and utilize AI-driven tools to respond to customer reviews, all while maintaining consistent brand messaging throughout. With additional integration capabilities with Google Business Profile and point-of-sale systems, Cacao further optimizes workflows linked to review generation and customer engagement. In essence, Cacao provides businesses with the essential resources to bolster their online visibility and cultivate stronger connections with their customers. This comprehensive approach not only helps in managing reviews but also enhances overall brand loyalty and customer satisfaction.

Media

Media

No images available

Integrations Supported

Desktop.com
Google Business Profile

Integrations Supported

Desktop.com
Google Business Profile

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Chatmeter

Date Founded

2009

Company Location

United States

Company Website

www.chatmeter.com

Company Facts

Organization Name

Cacao

Date Founded

2023

Company Location

Argentina

Company Website

www.cacao.to

Categories and Features

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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