Cheerfy vs. CoreInteract by Altigen

Cheerfy presents an innovative solution designed for restaurants aiming to succeed in the post-pandemic environment through its all-encompassing front-of-house software platform. This advanced system facilitates guest registration upon arrival in compliance with NHS track and trace guidelines, utilizing either Wi-Fi or QR codes. Moreover, it allows restaurants to gather marketing consent, which enables enhanced engagement with customers through digital channels. By incorporating vital functionalities such as order management, reservations, and point-of-sale systems, restaurants can develop comprehensive customer profiles. This insight enables them to foster enduring digital connections that boost both loyalty and revenue. Additionally, Cheerfy empowers restaurants to take charge of their online ordering systems, eliminating the commission costs typically incurred with third-party delivery providers. The platform also enables establishments to create a distinctive, branded customer experience tailored to their specific preferences. Active in the UK and Spain, Cheerfy is backed by Techstars Ventures, a firm renowned for its investments in industry titans including Uber and Twilio, alongside METRO AG. The platform has garnered the trust of esteemed venues like Grosso Napoletano in Madrid and Black Sheep Coffee in London, as well as global entities such as Autogrill and notable brands like Heineken, further underscoring its solid standing in the restaurant industry. By opting for Cheerfy, restaurants not only streamline their operations but also strategically position themselves for ongoing success amidst a competitive landscape, ultimately ensuring their long-term viability and adaptability.

Engage your customers at every stage of their journey through both voice and digital channels such as chats, SMS, email, and social media platforms. By seamlessly integrating business communications with your operational systems, you ensure that employees have access to crucial information at each customer interaction point. With CoreInteract’s intuitive drag-and-drop interface, managing workgroups and routing rules tailored to your business requirements becomes a straightforward task. You have the ability to prioritize and sequence which workgroups will handle incoming customer inquiries, enhancing efficiency. Additionally, CoreInteract allows you to coordinate your interactions directly within Teams, eliminating the need for separate desktop applications. Team members can easily differentiate between customer and internal calls, as workgroup calls are clearly labeled. Moreover, CoreInteract can pull up a customer record from Dynamics 365 for every answered call, providing enhanced oversight of customer data and enabling direct calls to customers through Dynamics 365, thereby streamlining the engagement process even further. This holistic approach ensures that your team is always well-prepared to meet customer needs effectively.