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What is Cheers?

Cheers acts as an innovative brand control center driven by AI, transforming the manner in which customer interactions are documented and addressed through the use of NFC-enabled badges assigned to staff members, facilitating the direct association of online reviews, social media mentions, loyalty registrations, and NPS feedback with individual employees rather than relying on generalized averages. When a customer taps the badge, a mobile webpage opens—eliminating the need for app downloads or logins—and can be tailored with branding elements and calls to action like review requests, tips, downloads, and surveys, while all customer interactions are monitored in real time for that specific employee. This cutting-edge strategy creates a unique dataset that provides managers with essential insights, allowing them to identify who may need coaching, who warrants recognition, and which specific actions result in positive outcomes, thereby surpassing traditional aggregate metrics for effectively enhancing and monitoring individual performance. Furthermore, this system encourages a proactive approach to customer engagement, ensuring that employees remain motivated and focused on delivering exceptional service. Ultimately, Cheers not only optimizes customer feedback processes but also cultivates a culture of accountability and appreciation throughout the organization.

What is Brand Analytics?

It is crucial for businesses to monitor and analyze their brands across both social media and traditional media platforms. Brand Analytics plays a vital role in addressing the operational needs of significant departments within a company by mitigating reputational risks and improving public relations. By designing attractive products and establishing a strong communication framework, organizations can enhance the quality of customer service and cultivate deeper customer loyalty. The reliability of data collected from diverse sources is assured by Brand Analytics, which includes social media sites like VK.com, OK.ru, Instagram, Facebook, YouTube, TikTok, and Twitter, as well as blogs, forums, review platforms, mobile app stores, public channels, and Telegram groups. Moreover, it also incorporates online news sources and the websites of leading governmental and market entities. Through a partnership with VK.com, Brand Analytics offers access to an extensive public data flow, delivering exceptional speed, quality, and thoroughness in message analysis that stands out in the industry. This comprehensive monitoring covers all types of messages and data, enabling businesses to stay informed and responsive in their strategic approaches. Consequently, this detailed analysis equips brands with the tools they need to adeptly navigate the intricate dynamics of public perception and respond to changes swiftly.

Media

Media

Integrations Supported

Adobe Acrobat
Data Dive
Facebook
Instagram
Microsoft Word
Salesforce
Telegram
TikTok
UseDesk
VK
X (Twitter)
YouTube
Zendesk

Integrations Supported

Adobe Acrobat
Data Dive
Facebook
Instagram
Microsoft Word
Salesforce
Telegram
TikTok
UseDesk
VK
X (Twitter)
YouTube
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$339.75 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cheers

Date Founded

2023

Company Location

United States

Company Website

www.cheers.tech/

Company Facts

Organization Name

Brand Analytics

Date Founded

2012

Company Location

Russia

Company Website

br-analytics.ru/en_RU/brandanalytics/

Categories and Features

Categories and Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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Social Mention

BrandMentions

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