Ratings and Reviews 1 Rating
Ratings and Reviews 0 Ratings
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Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.
What is Carbyne?
Carbyne presents a robust and secure cloud-based communications solution tailored for essential contact centers. Within this interconnected ecosystem, every participant contributes significantly as we evolve traditional call centers into vibrant hubs of information exchange. Our advanced cloud technology facilitates quick resolutions and seamless implementation, boasting an interface designed with call managers' priorities in mind. We prioritize user-friendliness and collaborative data functionalities to ensure each interaction is memorable and constructive. Recognizing the dependence of contact centers on real-time, adaptive information, we provide support to emergency responders and businesses through a unified platform for efficient data sharing and teamwork. By leveraging the strengths of a single system, we enable contact centers to collect and distribute precise information exactly when it is required. Our comprehensive suite of applications equips users with all the essential tools they need in one integrated solution. Explore how Carbyne achieves an impressive 100% customer retention rate. Additionally, we simplify the integration of audio, video, instant messaging, third-party applications, IoT devices, and more, guaranteeing efficiency and effectiveness in all forms of communication. This groundbreaking strategy not only fosters enhanced collaboration but also greatly elevates the overall quality of service provided by contact centers, ensuring they are prepared to meet any challenge. Ultimately, our commitment to innovation positions us as leaders in the industry.
Integrations Supported
CentralSquare Records
Cisco CX Cloud
Dialogflow
Eleveo
Google
Mark43
Microsoft 365
Microsoft Dynamics 365
NEC UNIVERGE
OnGuard
Integrations Supported
CentralSquare Records
Cisco CX Cloud
Dialogflow
Eleveo
Google
Mark43
Microsoft 365
Microsoft Dynamics 365
NEC UNIVERGE
OnGuard
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Cisco
Date Founded
1984
Company Location
United States
Company Website
www.webex.com/us/en/products/customer-experience/contact-center.html
Company Facts
Organization Name
Carbyne
Company Location
United States
Company Website
carbyne.com/en/home/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics