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What is Citadel365?

Citadel365 is AML software built to support the complete compliance lifecycle through one integrated platform. The platform brings customer onboarding, customer identification, name screening, risk assessment, case management, transaction monitoring, reporting, and workflow automation into a centralized compliance environment. Citadel365 helps organizations move away from manual evidence collection, repetitive data entry, disconnected checklists, and fragmented compliance records. Its customer onboarding software helps teams begin verification faster while maintaining a clear audit trail throughout the process. The self-KYC functionality allows customers to upload their own details and documents, reducing back-and-forth during onboarding. Citadel365’s name screening software helps compliance teams check customers against sanctions lists, PEP databases, adverse media, and global watchlists through KYC6 integration. Its customer risk assessment software supports customizable risk scores, weightages, thresholds, and dual risk calculations so businesses can align risk controls with their policies and risk appetite. The case management module provides a centralized place to create cases, track activities, review alerts, and manage higher-risk customers. Transaction monitoring helps identify suspicious patterns that may indicate money laundering or terrorist financing risk. Citadel365 also supports role-based process segregation, maker-checker controls, one-click downloadable reports, automated compliance records, lower false positives, and enterprise-grade data security. By combining AML onboarding, KYC, sanctions screening, PEP screening, adverse media checks, risk assessment, case management, transaction monitoring, reporting, and automation, Citadel365 helps regulated businesses simplify compliance while maintaining stronger control.

What is Call Citadel?

Call Citadel helps small plumbing and HVAC businesses effectively manage missed calls from customers. After setup, any calls that go unanswered are redirected from the business's existing phone number, starting a text conversation with the caller to gather essential details about their needs, location, and urgency, which are then communicated to the business owner for a prompt response. The business owner has complete authority over how they choose to reply and organize the necessary services, ensuring that customers can still connect with the familiar business number. Initially, the setup process includes carrier registration and approval, which can take anywhere from two to three weeks, although it occasionally may take longer. Businesses benefit from a free trial of 30 days once they are verified and operational, with no credit card required to start the service. If the business decides to continue after the trial period, the monthly cost is set at $497. This cutting-edge solution not only improves customer engagement but also helps small enterprises maintain their high standards of service with ease. Overall, Call Citadel empowers these businesses to stay connected and responsive, enhancing their overall operational efficiency.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$1/credit (minimum 500 credits
Citadel365 offers flexible AML compliance software pricing starting at $1 per credit with a minimum purchase of 500 credits. Growth plans start at $4 per credit with a minimum of 250 credits, while Business plans start at $6 per credit with a minimum of 250 credits. Enterprise pricing is available on request. All plans are billed annually.
Free Version
Free Trial Offered?

Pricing Information

$497 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Citadel365

Date Founded

2024

Company Location

United Arab Emirates

Company Website

citadel365.com

Company Facts

Organization Name

Call Citadel

Date Founded

2026

Company Location

United States

Company Website

callcitadel.com

Categories and Features

AML

Behavioral Analytics
Case Management
Compliance Reporting
Identity Verification
Investigation Management
PEP Screening
Risk Assessment
SARs
Transaction Monitoring
Watch List

KYC

Categories and Features

Lead Capture

Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

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