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What is CivicPlus 311 CRM System?

The CivicPlus 311 CRM System stands out in ways that other systems do not. It offers an all-in-one solution that encompasses everything necessary for completing and monitoring tasks effectively. Your team will have access to vital resources that enhance their efficiency and productivity through the CivicPlus 311 System. The information gathered can be instrumental in future planning and optimizing budget allocations. By eliminating redundant requests, staff can proactively identify and address issues prior to visiting a site. Additionally, the system includes a customizable mobile app, a Facebook integration, and a dedicated call center feature. Service requests can be efficiently categorized and assigned based on geographical location, streamlining the process. Notably, it can automatically recognize and discard duplicate submissions before they are finalized. Furthermore, the use of tailored questions specific to request categories can expedite response times. Enhanced request types not only boost visibility but also ensure privacy protection. The system also facilitates consistent communication with the public through status updates and follow-up inquiries, fostering transparency and engagement. With these features, CivicPlus 311 CRM System significantly enhances operational effectiveness for municipalities.

What is Beehive?

Your community emphasizes the importance of infrastructure and assets, which includes all vital components necessary for their effective operation. As the workload increases, it leads to a significant accumulation of data and historical records. When this information is properly captured, categorized, and stored, it can serve a multitude of valuable purposes. Beehive's public asset management software aims to create a direct link between you and your community’s infrastructure and assets. Its main goal is to help you collect, maintain, and utilize data to make more informed decisions. By using this software, you can eliminate confusion over asset locations and avoid the tedious task of piecing together work histories. Additionally, it liberates you from reliance on various disjointed tools, documentation, or your own recollections to address crucial inquiries and prioritize your activities concerning assets and infrastructure. The streamlined access to well-organized data not only fosters efficiency but also significantly boosts your overall decision-making skills. Ultimately, this software empowers communities to manage their resources with greater clarity and effectiveness.

Media

Media

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook

Integrations Supported

GoVidify
Stackreaction
TheDevStarter

API Availability

API Availability

Pricing Information

Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/citizen-request-management/

Company Facts

Organization Name

Beehive Industries

Date Founded

2011

Company Location

United States

Company Website

beehiveindustries.com

Categories and Features

Public Works

Not specified

Categories and Features

Municipal

Code Enforcement
Inventory Management
Permit Issuance
Property Database
Work Order Management

Permit

Not specified

Public Works

Document Management
Fixed Asset Management
Service Request Management
Work Order Management

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