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What is CivicPlus 311 CRM System?

The CivicPlus 311 CRM System stands out in ways that other systems do not. It offers an all-in-one solution that encompasses everything necessary for completing and monitoring tasks effectively. Your team will have access to vital resources that enhance their efficiency and productivity through the CivicPlus 311 System. The information gathered can be instrumental in future planning and optimizing budget allocations. By eliminating redundant requests, staff can proactively identify and address issues prior to visiting a site. Additionally, the system includes a customizable mobile app, a Facebook integration, and a dedicated call center feature. Service requests can be efficiently categorized and assigned based on geographical location, streamlining the process. Notably, it can automatically recognize and discard duplicate submissions before they are finalized. Furthermore, the use of tailored questions specific to request categories can expedite response times. Enhanced request types not only boost visibility but also ensure privacy protection. The system also facilitates consistent communication with the public through status updates and follow-up inquiries, fostering transparency and engagement. With these features, CivicPlus 311 CRM System significantly enhances operational effectiveness for municipalities.

What is Beehive?

Your community emphasizes the importance of infrastructure and assets, which includes all vital components necessary for their effective operation. As the workload increases, it leads to a significant accumulation of data and historical records. When this information is properly captured, categorized, and stored, it can serve a multitude of valuable purposes. Beehive's public asset management software aims to create a direct link between you and your community’s infrastructure and assets. Its main goal is to help you collect, maintain, and utilize data to make more informed decisions. By using this software, you can eliminate confusion over asset locations and avoid the tedious task of piecing together work histories. Additionally, it liberates you from reliance on various disjointed tools, documentation, or your own recollections to address crucial inquiries and prioritize your activities concerning assets and infrastructure. The streamlined access to well-organized data not only fosters efficiency but also significantly boosts your overall decision-making skills. Ultimately, this software empowers communities to manage their resources with greater clarity and effectiveness.

Media

Media

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook
GoVidify
Stackreaction
TheDevStarter

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook
GoVidify
Stackreaction
TheDevStarter

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/citizen-request-management/

Company Facts

Organization Name

Beehive Industries

Date Founded

2011

Company Location

United States

Company Website

beehiveindustries.com

Categories and Features

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

Categories and Features

Municipal

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

Permit

Automated Routing
Building Permits
Business License
Code Enforcement
Customer Portal
Expiration Date Tracking
Inspection Management
Mobile Access
Online Applications
Online Payments
Parking Permits
Renewal Management

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

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