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What is Clarity Connect?

Clarity Connect is a specialized solution crafted for seamless utilization with Skype for Business, allowing for smooth integration that requires no additional software installations. Users, including agents and supervisors, can easily access its capabilities by simply opening their web browser, facilitating a hassle-free experience. This platform coexists with the existing Skype for Business infrastructure and call management, capitalizing on its unified communications and collaboration features while ensuring the high voice quality and reliability that users expect from Skype for Business. As a cloud-based option, Clarity Connect empowers organizations to establish a contact center that complements their on-premises Skype for Business environment. Additionally, it does away with the necessity for further on-site infrastructure or software clients, resulting in reduced costs and improved operational efficiency. Developed by Perficient, Clarity Connect is designed to scale effortlessly to meet the intricate demands of widely distributed contact centers, all without the financial burden of costly hardware or the need for specialized operational staff. This adaptability makes it an excellent choice for businesses aiming to enhance their communication processes and optimize their overall strategy. Moreover, its ease of integration and cost-effectiveness position it as a compelling option for organizations looking to innovate in their customer engagement efforts.

What is Azure Service Fabric?

Focus on crafting applications and refining business logic while Azure handles the intricate obstacles tied to distributed systems, such as reliability, scalability, management, and latency. At the core of Azure's essential infrastructure lies Service Fabric, an open-source framework that also supports various Microsoft services, including Skype for Business, Intune, Azure Event Hubs, Azure Data Factory, Azure Cosmos DB, Azure SQL Database, Dynamics 365, and Cortana. Designed to deliver services that are not only highly available but also resilient at a cloud scale, Azure Service Fabric possesses a deep understanding of the required infrastructure and resource needs for applications, which allows for features like automatic scaling, rolling updates, and recovery from potential faults. By freeing you to concentrate on developing features that add tangible business value to your application, Azure alleviates the need to create and manage additional code aimed at addressing concerns related to reliability, scalability, management, or latency in the underlying infrastructure. This strategic approach empowers developers to innovate swiftly and effectively, fostering increased productivity and enhancing overall business outcomes. In an era where rapid technological advancements are crucial, leveraging Azure's capabilities can significantly accelerate your development processes.

Media

Media

Integrations Supported

Amazon Connect
AnalyticsCreator
Azure Cosmos DB
Azure Data Factory
Azure DevOps
Azure Marketplace
Azure SQL Database
Codified
Gurucul
HCL MyXalytics
Microsoft Dynamics 365
Microsoft Intune
Resco Field Sales+
Salesforce
TimeXtender
VoiceBase

Integrations Supported

Amazon Connect
AnalyticsCreator
Azure Cosmos DB
Azure Data Factory
Azure DevOps
Azure Marketplace
Azure SQL Database
Codified
Gurucul
HCL MyXalytics
Microsoft Dynamics 365
Microsoft Intune
Resco Field Sales+
Salesforce
TimeXtender
VoiceBase

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0.17 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Perficient

Date Founded

1994

Company Location

United States

Company Website

www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/services/service-fabric/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

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