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What is Complyr?

Complyr is complaint management software for regulated firms that need clearer workflows, stronger oversight and better complaint records. Built by experienced complaint leaders, it helps teams move away from spreadsheets, shared inboxes and manual tracking by keeping complaint cases, evidence, customer updates, actions and decisions together in one secure system. The platform supports structured complaint case management, configurable workflows, secure case portal communication, document uploads, audit trails, template-based documents and messages, complaint reporting and management oversight. This gives handlers a clearer view of what’s happened on the case, what still needs doing and what information has been shared. Complyr is designed for UK-regulated sectors including financial services, insurance and motor finance, where complaints need to be handled fairly, consistently and with clear records. It supports teams managing FCA complaints, regulated complaint handling, complaint evidence, case history, reporting and audit trails without relying on disconnected tools. For managers, Complyr makes it easier to see live case progress, spot delays or recurring issues earlier, reduce manual reporting and review complaint records if a decision is challenged or escalated.

What is CastIMS?

Show your clients that their reputation is expertly handled and safeguarded, while also demonstrating to governmental bodies that you are actively addressing concerns and complaints with diligence. It is essential to communicate to your employees your strong commitment to maintaining the highest levels of service for each client, as showcasing your dedication to compliance reflects your sincere desire to achieve outstanding results consistently. The best way to reinforce this commitment is through CastIMS, where we not only deliver fully developed, reliable software but also ensure you receive the outstanding service and individualized attention you rightfully deserve. With our Compliance Requests feature, you can adeptly manage consumer complaints while keeping a thorough record of all communications, including the nature and frequency of complaints received. Moreover, our Training Reports assist in pinpointing areas for enhancement and serve as proof of all training activities, ensuring your team stays well-prepared and compliant in a competitive environment. By choosing to partner with us, you can concentrate on your primary operations, secure in the knowledge that both your reputation and compliance requirements are being expertly overseen. This partnership guarantees that you are not only meeting regulatory standards but also enhancing your overall business performance through proactive management.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

£147/mth/3 users/Standard Plan
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Complyr

Date Founded

2023

Company Location

United Kingdom

Company Website

www.complyr.co.uk

Company Facts

Organization Name

Peacock Consulting

Date Founded

2005

Company Website

www.peacock-consulting.com

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

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