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What is Complyr?

Complyr is complaint management software for regulated firms that need clearer workflows, stronger oversight and better complaint records. Built by experienced complaint leaders, it helps teams move away from spreadsheets, shared inboxes and manual tracking by keeping complaint cases, evidence, customer updates, actions and decisions together in one secure system. The platform supports structured complaint case management, configurable workflows, secure case portal communication, document uploads, audit trails, template-based documents and messages, complaint reporting and management oversight. This gives handlers a clearer view of what’s happened on the case, what still needs doing and what information has been shared. Complyr is designed for UK-regulated sectors including financial services, insurance and motor finance, where complaints need to be handled fairly, consistently and with clear records. It supports teams managing FCA complaints, regulated complaint handling, complaint evidence, case history, reporting and audit trails without relying on disconnected tools. For managers, Complyr makes it easier to see live case progress, spot delays or recurring issues earlier, reduce manual reporting and review complaint records if a decision is challenged or escalated.

What is Claimly?

Claimly is a cutting-edge software platform designed to simplify and improve the handling of complaints and claims. Whether your organization is focused on addressing customer feedback or managing service disputes, Claimly equips you with vital tools that foster efficiency, transparency, and enhanced customer satisfaction. Key features include: Centralized Management: Oversee and sort complaints and claims through an intuitive dashboard that makes tracking easy. Customizable Case Types: Adapt your procedures to fulfill specific business needs for maximum effectiveness. Real-Time Updates: Keep all parties informed with automated notifications and progress updates that enhance communication. Email Integration: Evaluate trends and performance indicators to continuously improve your processes. User-Friendly Interface: Simple navigation enables your team to quickly become adept at using the software. Claimly caters specifically to organizations that prioritize accountability, rapid response times, and building customer trust. By utilizing Claimly, you can turn the management of complaints and claims into a seamless and efficient workflow, significantly boosting your organization's reputation and fostering greater customer loyalty. Additionally, this software encourages a proactive approach to customer service, which can lead to long-term success.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

£147/mth/3 users/Standard Plan
Free Trial Offered?
Free Version

Pricing Information

$8/month/agent
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Complyr

Date Founded

2023

Company Location

United Kingdom

Company Website

www.complyr.co.uk

Company Facts

Organization Name

ITSM Software S.A.

Company Location

Poland

Company Website

www.claimly.pro

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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