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What is Conectys?

Conectys distinguishes itself as a leading global business process outsourcing (BPO) provider, delivering specialized and award-winning solutions aimed at reducing costs while expediting market entry for its clients. The firm integrates proficient multilingual teams with proven methodologies and cutting-edge technologies to offer exceptional User Generated Content (UGC) moderation and Customer Experience (CX) services, which encompass call center support, technical assistance, and virtual assistant services in over 35 languages, available 24/7. Central to its operations is ConectysOS, the organization’s proprietary Contact Center Software as a Service (SaaS) platform, which has gained recognition as a finalist for the Automation Project of the Year. This platform offers vital features, including quality monitoring, workforce management, and real-time analytics, all at no additional cost to clients. For businesses facing challenges such as rapid expansion and market disruption, Conectys emerges as a dependable BPO partner that not only reduces expenses but also accelerates service deployment, enabling clients to tackle obstacles with both effectiveness and efficiency. In addition, the company’s unwavering dedication to innovation and excellence solidifies its status as an industry leader, continually evolving to meet the dynamic requirements of its clients while fostering long-lasting partnerships.

What is Chatlayer by Sinch?

Chatlayer, created by Sinch, represents an advanced conversational AI platform that allows businesses to craft sophisticated chatbots capable of understanding and engaging in over 100 languages across various platforms. With its easy-to-use, no-code interface, it seamlessly integrates with major CRM systems, ticketing solutions, knowledge bases, and contact center technologies through APIs, thereby facilitating the automation of complex customer interactions. The platform boasts features like proprietary Natural Language Processing (NLP), multilingual support, and integration with ChatGPT, enabling companies to elevate customer engagement, streamline support processes, and deliver personalized experiences on a large scale. Recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Chatlayer stands out due to its robust capabilities and user-friendly design. As businesses increasingly strive to enhance their customer service strategies, Chatlayer emerges as an essential tool to fulfill these growing needs while maintaining high-quality interactions. Investors and stakeholders alike are taking note of its potential to redefine customer engagement in the digital age.

Media

Media

Integrations Supported

Salesforce
Zendesk
Adobe Acrobat
HubSpot CRM
HubSpot Customer Platform
Kayako
LivePerson Automotive
Microsoft Dynamics 365
OTRS

Integrations Supported

Salesforce
Zendesk
Airtable
Alexa Smart Properties
EAZY CRM
Facebook
Genesys Cloud CX
Google Assistant
Hootsuite
RingCentral Automatic Call Recording
Sinch
Vocalcom
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Conectys

Date Founded

2004

Company Location

United States

Company Website

www.conectys.com/digital-solutions/

Company Facts

Organization Name

Sinch

Date Founded

2008

Company Location

Sweden

Company Website

sinch.com/products/chatlayer/

Categories and Features

Chatbot

Not specified

Content Moderation

Not specified

Conversational AI

Not specified

Customer Service

Not specified

Categories and Features

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Voice Bot

Not specified

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