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What is Conectys?

Conectys distinguishes itself as a leading global business process outsourcing (BPO) provider, delivering specialized and award-winning solutions aimed at reducing costs while expediting market entry for its clients. The firm integrates proficient multilingual teams with proven methodologies and cutting-edge technologies to offer exceptional User Generated Content (UGC) moderation and Customer Experience (CX) services, which encompass call center support, technical assistance, and virtual assistant services in over 35 languages, available 24/7. Central to its operations is ConectysOS, the organization’s proprietary Contact Center Software as a Service (SaaS) platform, which has gained recognition as a finalist for the Automation Project of the Year. This platform offers vital features, including quality monitoring, workforce management, and real-time analytics, all at no additional cost to clients. For businesses facing challenges such as rapid expansion and market disruption, Conectys emerges as a dependable BPO partner that not only reduces expenses but also accelerates service deployment, enabling clients to tackle obstacles with both effectiveness and efficiency. In addition, the company’s unwavering dedication to innovation and excellence solidifies its status as an industry leader, continually evolving to meet the dynamic requirements of its clients while fostering long-lasting partnerships.

What is Community Sift?

A sophisticated content moderation and chat filtering system designed specifically for social media platforms. This powerful, scalable, and automated solution seamlessly integrates via an API to monitor text, usernames, images, and videos in real-time. Two Hat’s cutting-edge platform manages over 102 billion interactions each month, encompassing both messages and multimedia, ensuring prompt classification and filtering. With a commitment to tackling online threats like cyberbullying, harassment, hate speech, violent threats, and child exploitation, we enable our clients across various social networks to foster safer and healthier user experiences. Maintain authority over your moderation practices by customizing settings, creating flexible workflows, and making real-time adjustments while benefiting from complete transparency into our service. In critical moments where user safety is a concern, immediate actions can significantly impact outcomes. By utilizing our solution, you not only improve the overall user experience but also play a vital role in building a more secure and supportive online environment. Ultimately, our robust system helps reduce risks and enhances the integrity of social interactions.

Media

Media

Integrations Supported

Adobe Acrobat
HubSpot CRM
HubSpot Customer Platform
Kayako
LivePerson Automotive
Microsoft Dynamics 365
Microsoft Excel
Microsoft Word
OTRS
Salesforce
Zendesk

Integrations Supported

Photon OS
PlayFab
PubNub

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Conectys

Date Founded

2004

Company Location

United States

Company Website

www.conectys.com/digital-solutions/

Company Facts

Organization Name

Two Hat

Date Founded

2012

Company Location

Canada

Company Website

www.twohat.com/community-sift/

Categories and Features

Chatbot

Not specified

Content Moderation

Not specified

Conversational AI

Not specified

Customer Service

Not specified

Categories and Features

Content Moderation

Not specified

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