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What is Conga Order Management?

Ensuring customer satisfaction can be achieved by providing timely and precise delivery of products and services following an order placement. Conga Order Management oversees the complete order processing journey, from the initial coordination of tasks to the final stages of provisioning and fulfillment. This system allows customers to receive their desired products and services exactly when they need them. By enabling management of changes during the order process, Conga Order Management enhances overall customer satisfaction through improved accuracy and timely delivery. It consolidates all orders and fulfillment statuses from various channels into one accessible repository. This offers businesses comprehensive insights into customer orders, including estimated delivery dates, shipping fees, and applicable taxes, thus fostering informed decision-making and better customer interactions. Ultimately, the integration of these features leads to a more streamlined and efficient order management experience.

What is Conga Billing?

Conga Billing provides businesses with the ability to streamline their invoicing and billing processes effectively. It supports diverse business models, including subscriptions, tangible products, and professional services, allowing flexibility in billing. Customers have the option to select their desired payment methods, ensuring a tailored experience. With Conga Billing, invoicing can be adapted to meet customers' preferences, whether for partial, full, or split orders. The automation of invoices enhances accuracy and efficiency compared to traditional manual methods, as they are created based on ordered, contracted, or quoted assets. Furthermore, the system includes automated adjustments for invoices, accommodating customer changes such as upgrades and downgrades seamlessly, ultimately improving overall customer satisfaction. This capability significantly reduces the administrative burden on organizations, enabling them to focus on core business activities.

Media

Media

Integrations Supported

Cloudsquare BankLink
Cloudsquare Credit
Cloudsquare Lend
Conga Billing
Conga CPQ
Conga Digital Commerce
Conga Order Management
ReturnPro
WorkRails
xfactrs

Integrations Supported

Cloudsquare BankLink
Cloudsquare Credit
Cloudsquare Lend
Conga Billing
Conga CPQ
Conga Digital Commerce
Conga Order Management
ReturnPro
WorkRails
xfactrs

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Conga

Date Founded

2006

Company Location

United States

Company Website

conga.com/products/conga-order-management

Company Facts

Organization Name

Conga

Date Founded

2006

Company Location

United States

Company Website

conga.com/products/revenue-management/conga-billing

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Billing and Invoicing

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

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