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What is Credgenics?

Credgenics is a software-as-a-service platform that caters to over 75 lending institutions and is known for its cutting-edge, AI-driven features that facilitate digital-first strategies, including multi-channel communications, digital collections, calling, predictive dialing, and litigation management. Additionally, it offers capabilities for digital payments, field collections, comprehensive dashboards, analytics, and more, handling an impressive USD$2 billion in non-performing assets and USD$6 billion in delinquent loans. With a management portfolio of 22 million retail loans, the platform generates around 50 million digital communications on a monthly basis, showcasing its extensive reach and effectiveness. Our preferred solution for digital recovery consistently delivers remarkable outcomes, such as a 20% boost in resolution rates and an impressive 80% recovery rate on delinquent accounts. It also achieves a 25% enhancement in collection efforts, a 60% increase in the efficiency of legal processes, and a 40% rise in the productivity of field agents. Moreover, users benefit from a 40% reduction in collection costs, a 30% decrease in the time required to collect, and a significant fivefold return on investment, illustrating its value to lenders. This comprehensive approach not only streamlines collections but also empowers lenders to optimize their operations and achieve better financial results.

What is CollectX?

CollectX is an all-encompassing CRM platform crafted specifically for debt collection and call center workflows, addressing the varied requirements of team members, including administrators, managers, tele-callers, field team leaders, and back-office staff. The system provides a comprehensive suite of tools for call centers, featuring options for manual, automated, power, and IVR calling, while also supporting call recording, data visualization through dashboards, management information system (MIS) reporting, feedback collection, and the generation of pickup requests. When it comes to field operations, CollectX aids users in navigating customer addresses, tracking the history of visits and calls, acquiring contact information, monitoring team performance, collecting feedback from visits, and enabling efficient communication via WhatsApp sharing. In the realm of back-office operations, it offers functionalities like semi-automated task distribution, reminder systems, employee lifecycle management, attendance tracking, incentive administration, payroll management, petty cash oversight, and asset management, as well as the capacity to export various reports. Moreover, managers can take advantage of real-time insights through dashboards and live tracking of field operations, with the capability to generate linear PDFs, client ID cards, and biodata documents. The pricing structure for CollectX is determined by the size of the team rather than the number of individual users, providing tiered plans that cater to teams with varying capacities, such as 20, 50, 100, or unlimited users, thereby ensuring adaptability and growth for different organizational requirements. This wide-ranging adaptability establishes CollectX as an indispensable resource for organizations aiming to enhance their debt collection and communication strategies effectively while also fostering collaboration among team members.

Media

Media

Integrations Supported

Integrations Supported

WhatsApp

API Availability

Has API

API Availability

Pricing Information

CaaS: Success-based (Recovery percentage) based-depends on the account
SaaS: capex+storage costs+(subscription/logins)+usage based pricing

Pricing Information

₹9,000/month
Basic: ₹9,000/month for up to 20 users; Professional: ₹17,000/month for up to 50 users; Enterprise: ₹28,000/month for up to 100 users; Premium: ₹44,000/month for unlimited users. Pay six months and get one month free, or pay 12 months and get three months free. Taxes extra where applicable.
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Credgenics

Date Founded

2019

Company Location

India

Company Website

www.credgenics.com

Company Facts

Organization Name

Code First IT Hub

Date Founded

1992

Company Location

India

Company Website

www.codefirstithub.com

Categories and Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Client Management
Compliance Management
Contact Management
In-House Collections

Litigation Management

Not specified

Categories and Features

Debt Collection

Not specified

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