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What is Crono?

Crono is an innovative AI-powered platform tailored for modern B2B sales teams that aspire to improve their market entry approaches. By integrating crucial functionalities such as data management, outreach processes, and deal tracking into a unified system, it enables teams to implement outbound strategies with both precision and effectiveness. Users are equipped to discover and assess leads through advanced filters that align with buyer personas or ideal customer profiles while effortlessly augmenting contact information via a network of over ten data sources to obtain verified emails, phone numbers, and firmographic insights. After leads have been qualified, Crono simplifies multichannel outreach that includes email, LinkedIn messages, and phone calls, utilizing either established sequences or personalized approaches enhanced by AI, A/B testing, and automated task oversight, all seamlessly compatible with CRM systems. Additionally, Crono's distinctive AI functionalities assist in creating tailored communications, pinpointing high-intent prospects through predictive scoring, and suggesting the best next actions. Moreover, its integrated analytics and dashboard capabilities furnish in-depth insights into vital performance indicators, such as open rates, response rates, conversion metrics, pipeline speed, and overall team effectiveness, empowering sales teams to make informed, data-driven choices that continuously improve their tactics. In essence, Crono emerges as an essential resource for sales teams striving to amplify their outreach success and foster sustainable growth in a competitive landscape. By leveraging its comprehensive suite of tools, organizations can ensure they remain ahead of the curve in the evolving sales environment.

What is Augment CXM?

Revolutionize your contact center operations with AI-powered business intelligence that uncovers crucial opportunities to enhance the efficiency of customer service and elevate the customer experience. Our Customer Experience Management (CXM) platform allows you to monitor both digital and voice interactions in real-time, equipping your team with actionable insights to improve the key performance indicators (KPIs) that are most impactful. Augment CXM meticulously analyzes conversations to uncover customer intentions, pertinent products, and the results of interactions, giving you an in-depth understanding of every element involved. Have you ever encountered a sudden surge of unexpected customer inquiries? Augment CXM proactively detects these spikes in conversations and alerts your team, enabling them to tackle the situation before it escalates into a larger issue. Furthermore, it helps you quickly identify whether specific agents are linked to recurring problems within your contact center, allowing you to deliver focused coaching that enhances their capacity to effectively resolve customer issues. This strategy not only boosts individual agent performance but also reinforces the overall effectiveness of your customer service team, ensuring a more seamless experience for your customers. With these insights, you can foster a culture of continuous improvement that keeps your team engaged and empowered.

Media

Media

Integrations Supported

Salesforce
Attio
Clay
Cognism
ContactOut
Datagma
Findymail
Forager
Genesys Cloud CX
Gmail
Icypeas
LinkedIn
Lusha
Microsoft Excel
Prospeo
Ringover
RocketReach
Zendesk

Integrations Supported

Salesforce
Attio
Clay
Cognism
ContactOut
Datagma
Findymail
Forager
Genesys Cloud CX
Gmail
Icypeas
LinkedIn
Lusha
Microsoft Excel
Prospeo
Ringover
RocketReach
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

€79 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Crono

Date Founded

2022

Company Location

United Kingdom

Company Website

www.crono.one/

Company Facts

Organization Name

Augment CXM

Date Founded

2016

Company Location

United States

Company Website

www.augmentcxm.com

Categories and Features

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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