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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
What is CustomerStories?
Customer experiences serve as the most persuasive type of marketing content, effectively opening doors to new business opportunities. When individuals are in search of solutions or products, they are more inclined to trust the experiences of other customers over conventional marketing or sales messages. An impressive 92% of enterprise buyers acknowledge that customer narratives play a crucial role in shaping their purchasing choices. Furthermore, the probability of completing a purchase increases by 32% for buyers who encounter a customer story during their decision-making process. Customers who have shared their experiences publicly are often more enthusiastic advocates for those products. To maximize the impact of these narratives, a robust platform can be designed to collect and showcase contributions from customers, partners, and employees who have influenced the brand's success. This system should also enable the smooth dissemination of customer stories across various digital channels, ensuring that potential buyers remain engaged throughout their purchasing journey. In addition, utilizing advanced metrics can effectively illustrate the program's return on investment by connecting revenue to specific deals, stories, products, and media outlets, thereby refining the overall marketing approach. Ultimately, cultivating a diverse array of customer stories not only enhances credibility but also fosters a dedicated community of advocates who passionately support the brand, inviting even more potential customers to join in. This ongoing engagement can lead to a lasting impact on brand loyalty and overall market presence.
What is BrandLens?
A creative campaign can be characterized as a strategic effort that promotes collaboration in content creation with communities, thereby enhancing active involvement. To streamline access, share a link or QR code that effectively engages your audience. In this process, it’s essential to include customers, fans, advocates, key opinion leaders, employees, and others who can contribute to the creative journey. It is crucial to maintain oversight of your branding throughout each stage of your user-generated content (UGC) initiative. Our platform offers an interface similar to well-known applications such as TikTok and Instagram, making it familiar and accessible. Additionally, you can utilize artificial intelligence to efficiently curate and manage your UGC video library. You have the flexibility to decide when and how to seek permission for the use of UGC. BrandLens provides an extensive array of creative solutions for brands and agencies, revolutionizing the conventional methods of content creation. With structured, brand-consistent templates for UGC, you lay the groundwork for your audience to share authentic, relevant, and engaging stories that meet your specific requirements. Designed to be accessible for small businesses while also robust enough for large enterprises and digital agencies, our platform caters to a wide range of users. The common goal for all BrandLens users is the continuous pursuit of genuine, on-brand content that truly connects with their intended audience. By adopting this methodology, brands can nurture stronger ties with their communities, ultimately enhancing engagement and fostering loyalty. This innovative approach not only amplifies brand visibility but also invites meaningful interactions that can lead to lasting relationships.
Integrations Supported
Instagram
TikTok
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$45 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CustomerStories
Date Founded
2018
Company Location
United States
Company Website
customerstories.net
Company Facts
Organization Name
BrandLens
Company Location
United States
Company Website
brandlens.io