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What is Customers.ai?

Customers.ai is an AI-powered ecommerce identity resolution and customer engagement platform that helps businesses identify website visitors, analyze shopping behavior, and activate personalized marketing campaigns. The software uses its proprietary X-Ray identity resolution technology to recognize visitors and connect activity across browsers, devices, and separate website sessions. Its tracking capabilities collect customer journey information such as visited pages, referral sources, return visits, time spent on the website, and shopping engagement. Identity enrichment tools associate available contact information and customer attributes with behavioral records to support more targeted marketing activities. Alfred, the platform's AI audience agent, uses machine learning models trained on merchant-specific customer behavior to predict purchase likelihood and create actionable audience segments. Customers can be classified into high-, medium-, and low-intent groups, allowing marketers to prioritize likely buyers and reduce unnecessary outreach. Integration with Klaviyo enables businesses to synchronize customer information, improve audience segmentation, and activate automated email flows based on shopping behavior. Customers.ai also provides email deliverability tools for contact validation, list hygiene, warming, and improved message placement in recipients' inboxes. Its Inboxer technology is designed to help marketing emails reach primary inboxes rather than being filtered into promotional categories. Additional marketing capabilities include advertising audience synchronization with Meta and Google, direct mail retargeting, CRM enrichment, and automated activation of customer segments through connected applications. The platform offers customer journey analytics, revenue attribution, developer APIs, webhooks, and integrations that help Shopify brands manage acquisition, retention, and email marketing performance.

What is Algonomy Campaign?

Algonomy Campaign serves as a comprehensive platform for orchestrating customer journeys and managing omnichannel marketing efforts, designed specifically with the needs of marketers in mind.

Media

Media

Integrations Supported

Axis LMS
Easyflow
Facebook
Facebook Ads
GoHighLevel
Instagram Ads
Klaviyo
Meta Ads
Salesforce
Semrush
SendGrid
Sendlane
Shopify
Walletly
Zapier

Integrations Supported

Algonomy
Algonomy Discover
Algonomy Engage
Algonomy Social Proof Messaging
DeepRecs

API Availability

API Availability

Pricing Information

Contact us for pricing
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CustomersAI

Date Founded

2014

Company Location

United States

Company Website

customers.ai/

Company Facts

Organization Name

Algonomy

Date Founded

2020

Company Location

United States

Company Website

algonomy.com/omnichannel-personalization/customer-journey-and-campaign-orchestration/

Categories and Features

AI Marketing

Not specified

Chatbot

Not specified

Lead Capture

Not specified

Lead Generation

Not specified

Lead Intelligence

Not specified

Sales Engagement

Not specified

Categories and Features

Journey Orchestration

Not specified

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