Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • VoucherCart Reviews & Ratings
    4.9 out of 5 stars 67 Ratings
    Company Website for VoucherCart
  • Ticketsauce Reviews & Ratings
    4.8 out of 5 stars 33 Ratings
    Company Website for Ticketsauce
  • KORONA POS Reviews & Ratings
    4.7 out of 5 stars 228 Ratings
  • ServoDesk Reviews & Ratings
    4.9 out of 5 stars 25 Ratings
    Company Website for ServoDesk
  • DeskTime Reviews & Ratings
    4.5 out of 5 stars 954 Ratings
    Company Website for DeskTime
  • Serviceaide Reviews & Ratings
    4.2 out of 5 stars 244 Ratings
    Company Website for Serviceaide
  • Freshservice Reviews & Ratings
    4.6 out of 5 stars 2,199 Ratings
    Company Website for Freshservice
  • Eventgroove Reviews & Ratings
    4.8 out of 5 stars 13 Ratings
    Company Website for Eventgroove
  • SuperOps Reviews & Ratings
    4.5 out of 5 stars 297 Ratings
    Company Website for SuperOps
  • ContractSafe Reviews & Ratings
    4.8 out of 5 stars 329 Ratings
    Company Website for ContractSafe

What is Cx Moments?

Quickly gain valuable insights from customer interactions, enabling you to pinpoint the main issues that irritate them and negatively affect your business. With just a few clicks, you can efficiently sort and analyze vast amounts of customer support requests, tickets, and live chat sessions. The conventional approach of manually tagging tickets can be laborious and inconsistent, often resulting in crucial details being overlooked and many support tickets remaining untagged. Cx Moments AI excels beyond your agents by tagging tickets with greater speed and accuracy, no matter how intricate the categorization may be. Moreover, we can retroactively assign new tags or categories to your entire ticket history, ensuring nothing is missed. Cx Moments further enhances your workflow by providing automatic summaries of customer inquiries based on department, which helps you highlight specific issues pertinent to each team. With a single click, you can discover which contact drivers are increasing and require prompt action. This system also reveals areas where your agents may struggle, indicating possible training opportunities to boost their effectiveness. By harnessing these insights, your organization can dramatically elevate customer satisfaction and improve overall operational efficiency, setting the stage for long-term success. Enhanced visibility into customer interactions can lead to proactive measures that strengthen relationships and drive loyalty.

What is Awesome Support?

Your WordPress site simplifies customer support significantly, as it meticulously logs every action taken on each ticket. With complete oversight, you can configure automatic notifications to be dispatched during six pivotal events, including the creation of a new ticket or a ticket response. You maintain total authority over all text and visuals presented. Our advanced add-ons enhance your email capabilities and expand your event options. You can efficiently allocate tickets to agents with the lightest workloads, and our Smart-Agent add-on facilitates more intricate ticket routing. The flexibility of adding custom fields to your ticket forms is unmatched, with a remarkable selection of 13 different field types available—more than any other helpdesk plugin on the market! For those seeking even greater functionality, our premium custom-fields plugin offers enhanced features. You can also incorporate intricate logic into your forms through the Gravity Forms Bridge, ensuring that your ticketing system meets complex needs. Additionally, clients can easily attach files to tickets, as our system supports multiple attachments even in the free version, enhancing the user experience and making support more efficient. This robust feature set empowers you to handle customer inquiries effectively and respond to various scenarios with confidence.

Media

Media

Integrations Supported

Dixa
Freshdesk
Freshservice
GitLab
HubSpot Service Hub
Kayako
LiveChat
Salesforce
Slack
TeamSupport
Zendesk
Zendesk Chat
Zoho Desk

Integrations Supported

Groundhogg
WordPress

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$149 per year

Supported Platforms

SaaS

Supported Platforms

Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Cx MOMENTS

Date Founded

2016

Company Location

Ireland

Company Website

www.cxmoments.com

Company Facts

Organization Name

Structured Markets Group

Company Location

Canada

Company Website

getawesomesupport.com

Categories and Features

Artificial Intelligence

Chatbot
For Sales
Predictive Analytics
Process/Workflow Automation

Customer Service

Alerts / Escalation
Performance Metrics
Surveys & Feedback

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Help Desk

Not specified

Popular Alternatives

Popular Alternatives

Ticketline Reviews & Ratings

Ticketline

Bodanius
Ravine Desk Reviews & Ratings

Ravine Desk

Ravine Software
4.3 out of 5 stars