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What is DEEP.assist?

Our DEEP.assist solution is specifically crafted for enhancing customer support and IT service management. It begins with a customized message that DEEP.assist analyzes to extract vital details, streamlining operational processes. For communication avenues like email and fax, we can achieve complete automation, reaching up to 100% efficiency. Conversely, in direct channels such as phone calls or live chats, DEEP.assist offers live support to agents, ensuring that all customer inquiries—regardless of their intricacy—are effectively understood across every communication platform. This advanced capability allows us to reduce the overall expenses related to customer interactions in your organization by 30% to 50%. Are there any questions you would like to ask? Our product significantly improves essential performance metrics in customer support by accurately interpreting every customer message, no matter the medium or wording used. The positive effects on your key indicators are considerable. Additionally, understanding the subtleties of customer communication creates numerous opportunities for enhancement and innovation that can drive your business forward. Ultimately, this transformative approach to customer interactions can redefine the way organizations engage with their clients.

What is Brainbase?

Brainbase Assist provides a comprehensive solution for businesses to oversee their licensing, partnership, and sponsorship agreements seamlessly on one platform. Users can monitor key metrics including total sales, royalties, rights availability, and upcoming events while receiving timely notifications. This tool enables comparisons of progress across partners, products, categories, and territories, helping to pinpoint potential issues before they escalate. Additionally, it offers the ability to create tailored dashboards and generate reports that highlight the metrics that matter most to your organization. Users can conveniently view, upload, and track sales reports and royalty performance all in one location. By automating sales and royalty calculations according to contract terms, the platform significantly minimizes human error and enhances operational efficiency. Consequently, Brainbase Assist not only streamlines agreement management but also empowers companies to make informed decisions based on accurate data.

Media

Media

Integrations Supported

Integrations Supported

Box
Cisco Duo
Docusign
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Okta
Pipedrive
QuickBooks Online
SAP CRM
Salesforce
Xero

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

DeepSearch

Company Location

Austria

Company Website

www.deepsearch.at/product/

Company Facts

Organization Name

Brainbase

Date Founded

2016

Company Location

United States

Company Website

brainbase.com/assist

Categories and Features

Customer Service

Knowledge Base

Data Analysis

Text Analytics

Categories and Features

Collaboration

Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control

CRM

Calendar/Reminder System
Document Storage
Internal Chat Integration
Mobile Access
Quotes / Proposals
Task Management
Territory Management

Customer Data Platforms (CDP)

Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
GDPR Compliance
Personalization

Dashboard

Data Source Integrations
Functions / Calculations
Interactive
Private Dashboards
Public Dashboards
Themes
Visual Analytics

Data Analysis

Data Visualization

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
Visual Discovery

Document Management

Access Controls
Collaboration Tools
Compliance Tracking
Document Archiving
Document Delivery
Electronic Signature
File Recovery
Full Text Search
Version Control

Embedded Analytics

Benchmarking
Dashboard
Interactive Reports
Multi-User Collaboration
Self Service Analytics
Visual Workflow Management

File Sharing

Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

Idea Management

Activity Dashboard
Collaboration
Creator Tracking
Project Tracking
Status Tracking

Intellectual Property Management

Deadline Management
Docket Management
Document Management
IP Portfolio Management
Renewal Management
Spend Management
Trademark Tracking

Productivity

Collaboration
Document Creation
File Sharing
Notes Management
Project Management
Task Management
Team Chat

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Financial Reports
Forecasting
Report Export
Sales Reports
Scheduled / Automated Reports

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