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Ratings and Reviews 30 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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AmpiFireOur emphasis lies in the large-scale creation, distribution, and repurposing of content, which empowers businesses to engage a broader audience while minimizing the need for substantial internal resources or specialized knowledge. This approach enables small and medium enterprises to enhance their competitive edge and expand without becoming overly dependent on paid advertising. By leveraging the most extensive and effective traffic sources available globally, companies can attract more targeted buyer traffic, thereby improving their online brand presence and boosting conversion rates across all channels. Ultimately, this strategy fosters sustainable growth and enhances overall market visibility.
What is Dataflecks?
Explore the vast array of top-tier contacts, powered by cutting-edge artificial intelligence, at Dataflecks. We aim to simplify the process of finding potential collaborators and opportunities in your field. To achieve this, we have curated an extensive database that includes more than 300,000 startups, businesses, and investors, all at your fingertips. Our directory provides accurate and up-to-date contact information, complete with email addresses, ensuring you have access to reliable data whenever necessary. With our innovative tools, building your professional network becomes a seamless experience, allowing you to connect with the individuals who matter most with ease. In today’s fast-paced environment, having the right contacts can make all the difference in achieving your goals.
What is CIENCE GO Data?
Through the daily validation of contact records, an impressive pool of over 300 million records is at your disposal. Now is the perfect moment to harness this data! The true measure of a contact record’s accuracy and dependability lies in practical application. CIENCE stands as a leading Outbound Services provider globally, utilizing tens of millions of records annually for communications like emails and phone calls. This extensive usage leads to several benefits:
- Fresh records that minimize data decay
- Comprehensive data points on various companies and accounts
- Verified and accurate email lists based on real-world applications
- Confirmed phone numbers that have been dialed
The GO Data platform simplifies the process of crafting ideal customer profiles (ICPs) and facilitates targeted outreach. With GO Data, you gain access to a diverse array of contacts that align with your ICP. Initiating dialogues with your ideal clients is crucial for any B2B marketing database. CIENCE GO empowers you to pinpoint the most suitable contacts and companies, enabling the creation of tailored business lists that can significantly enhance your marketing efforts. By leveraging this data-driven approach, your outreach can achieve greater precision and effectiveness.
Media
No images available
Integrations Supported
Integrations Supported
CIENCE GO Digital
CIENCE GO Show
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
$600
No Cost Per Record Fees! Unlimited Usage.
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Not specified
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Company Facts
Organization Name
Dataflecks
Date Founded
2024
Company Location
United States
Company Website
dataflecks.com
Company Facts
Organization Name
CIENCE
Date Founded
2015
Company Location
United States
Company Website
www.cience.com
Categories and Features
B2B Data
Not specified
Categories and Features
B2B Data
B2B Contact Data
B2B Intent Data
B2B Leads Data
Company Data
Employee Data
Firmographic Data
Technographic Data
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Data as a Service (DaaS)
Not specified
Data Enrichment
Not specified
Lead Generation
Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification
Sales Intelligence
CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting