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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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What is Datagma?
Datagma specializes in augmenting B2B data with over 75 distinct data points designed to enhance CRM records and deliver real-time notifications about job changes. The platform seamlessly integrates with a variety of tools and CRMs, making it easier to enrich data that may be incomplete. Through our Chrome extension, users can effortlessly extract contact details straight from LinkedIn, including verified email addresses and mobile numbers. We are committed to GDPR compliance by obtaining real-time data from public web sources without storing any information in our databases. Among our features are the capability to upload files for bulk data enhancement, a straightforward API for easy integration, and notifications for job changes, ensuring that your contacts’ information is always current. By leveraging Datagma, businesses can refine their lead scoring processes, customize their email marketing strategies, maintain up-to-date CRM systems, and significantly enhance customer engagement. Additionally, our dedication to providing accurate and relevant data helps organizations remain competitive in an ever-evolving market. This allows companies to respond swiftly to changes in their industry and make informed decisions based on the most current information available.
What is BetterContact?
BetterContact distinguishes itself as the only AI-powered solution for waterfall enrichment, effortlessly connecting with more than 15 data sources to find and verify any email address. Overlooking even one email from your ideal customer profile (ICP) can result in considerable missed chances for growth. Avoid letting inadequate enrichment cost you up to 40% of your sales pipeline; engage with prospects that your competitors can't access. Seeking multiple providers independently can significantly raise your cost per lead. With BetterContact, you can tap into an extensive array of over 15 data sources at a much more affordable price. A thorough and accurate dataset can boost your enrichment success rates by as much as 70%, enhancing your outreach efforts. While the choice of data providers may differ according to industry and location, BetterAI guarantees that you are utilizing the most relevant options available. We charge only for emails confirmed as valid, ensuring you get the best value for your investment. BetterContact streamlines your requirements into a single tool that leverages these 15+ data sources, allowing us to provide this service at a lower cost through strategic partnerships and bulk discounts with our suppliers. This approach not only simplifies your outreach initiatives but also significantly increases your return on investment, ensuring that your sales efforts are both efficient and effective.
Integrations Supported
Apollo
Bouncer
Cargo
Clay
ContactOut
Dropcontact
GetEmail.io
Google Chrome
Google Sheets
HubSpot CRM
Integrations Supported
Apollo
Bouncer
Cargo
Clay
ContactOut
Dropcontact
GetEmail.io
Google Chrome
Google Sheets
HubSpot CRM
API Availability
Has API
API Availability
Has API
Pricing Information
$39 per month
Free Trial Offered?
Free Version
Pricing Information
$15 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Datagma
Company Location
United States
Company Website
datagma.com
Company Facts
Organization Name
BetterContact
Company Location
France
Company Website
bettercontact.rocks/
Categories and Features
Sales Intelligence
CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting