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What is DecisionTelecom?

DecisionTelecom operates as a global provider of Application-to-Person (A2P) messaging and voice communication solutions, offering a robust omnichannel platform for business messaging worldwide. As a certified telecommunications operator, they have established direct connections with mobile network operators, enabling the seamless transmission of messages across more than 190 countries. Their diverse service offerings include SMS, Viber, WhatsApp Business messaging, RCS, and high-quality voice calls, all accessible through user-friendly APIs and SDKs that facilitate easy integration into existing systems. Decision Telecom aims to enhance and simplify the interactions between businesses and their customers, providing round-the-clock expert support and personalized account management to ensure reliable and effective service. With a strong emphasis on user experience, they empower organizations to communicate smoothly and efficiently with their audience, fostering stronger relationships. This commitment to service excellence positions Decision Telecom as a leader in the communications industry.

What is CEQUENS?

A multitude of businesses relies on our cloud communication framework to strengthen their connections with customers. This platform seamlessly combines advanced technologies to provide a holistic solution that is a reliable asset for digital transformation and global outreach. Users can execute a variety of functions such as sending marketing campaigns, push notifications, delivery confirmations, order updates, and conducting data surveys—essentially anything you can dream up. By utilizing rich media chat and chatbots, your teams can be empowered to address every client’s needs anytime and anywhere. Furthermore, you will gain access to a vast array of API documentation, allowing for personalized customization and the development of workflows that align with your specific requirements. In addition, user identities and accounts can be protected from online threats through robust two-factor authentication and streamlined verification methods. All in all, our platform guarantees a fluid communication experience that not only drives engagement but also cultivates growth and success for your business. As a result, embracing our solution can significantly enhance your operational efficiency and customer satisfaction.

Media

Media

Integrations Supported

WhatsApp
Facebook Messenger
Instagram
Viber

Integrations Supported

WhatsApp
Facebook Messenger
Instagram
Viber

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DecisionTelecom

Date Founded

2012

Company Location

Estonia

Company Website

decisiontele.com

Company Facts

Organization Name

CEQUENS

Date Founded

2011

Company Location

India

Company Website

www.cequens.com

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

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