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What is Delighted?

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

What is AirVote?

A contactless feedback solution is designed to gather and evaluate immediate customer responses in restrooms and various other locations. By featuring a question alongside a QR code on stickers, cards, posters, or stands, customers can easily scan and provide feedback with just one click. Patrons who are satisfied are then encouraged to share their positive experiences across social media platforms. With AirVote QR smileys, businesses can select specific questions tailored to their clientele, enhancing engagement. Detailed reports offer insights into service trends based on time or location, allowing for timely responses to maintenance alerts. This method not only streamlines maintenance schedules but also assesses employee performance and promotes better customer interactions. Anonymous feedback can uncover insights that might otherwise go unnoticed, ultimately leading to increased profitability. The information collected through AirVote can suggest that clients may need additional services beyond their original requests. Furthermore, by guiding happy customers to your social media review pages, your positive online reputation can see significant improvement. This innovative feedback mechanism not only fosters a stronger connection with your customers but also elevates the overall quality of service you provide, paving the way for long-term success. Engaging with customers in this manner can transform casual interactions into loyal relationships.

Media

Media

Integrations Supported

Churned
Commerce.AI
HSI Donesafe
Help Scout
HubSpot Customer Platform
Ikigai
KonnectzIT
Mailchimp
Micromerce
Microsoft 365
Pandium
Salesforce Agentforce Commerce
Salesforce Experience Cloud
Stackreaction
Stripe
Xplenty
Zapier
sensedata

API Availability

Has API

API Availability

Pricing Information

Free
Free Version
Free Trial Offered?

Pricing Information

$30 per site per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

delighted.com

Company Facts

Organization Name

AirVote

Date Founded

2019

Company Location

United States

Company Website

air-vote.com

Categories and Features

Customer Engagement

Analytics
Feedback Collection

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
User Testing Tools
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

SMS Survey

Analytics / Reporting
Customizable Templates
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Text Analytics

Not specified

Categories and Features

Asset Tracking

Not specified

NPS

Not specified

Polling

Data Analysis Tools

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