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What is Delighted?

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

What is DailyStory?

DailyStory is a comprehensive digital marketing automation solution that consolidates all essential tools required for crafting, overseeing, automating, and evaluating effective digital marketing campaigns, making it user-friendly and straightforward. Features include: * Audience segmentation * Personalization of audience interactions * Email marketing capabilities * SMS and text message marketing * Push notification marketing * Customizable landing pages * Visitor tracking and notifications * Engaging popups * Seamless integration of forms and websites * In-depth reporting and analytics ... and much more! Additionally, DailyStory offers integration with a variety of popular platforms such as Salesforce, Telligent Community, and MINDBODY, while also providing Zapier support for connecting with nearly any software platform, enhancing its versatility. This makes DailyStory a go-to choice for marketers looking to streamline their digital marketing efforts efficiently.

Media

Media

Integrations Supported

HubSpot Marketing Hub
Mailchimp
Salesforce
Shopify
Slack
5X
Churned
Ethyca
Lyftrondata
Neyox
Numerics
Quickwork
Salesforce Agentforce Commerce
Shift
Simon AI
Stripe
Tability

Integrations Supported

HubSpot Marketing Hub
Mailchimp
Salesforce
Shopify
Slack
BigCommerce
Mindbody

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Version
Free Trial Offered?

Pricing Information

Free
Pricing is based on number of marketing contacts and is free for less than 250 contacts.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

delighted.com

Company Facts

Organization Name

DailyStory

Date Founded

2017

Company Location

United States

Company Website

www.dailystory.com

Categories and Features

Customer Engagement

Analytics
Feedback Collection

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
User Testing Tools
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

SMS Survey

Analytics / Reporting
Customizable Templates
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Text Analytics

Not specified

Categories and Features

Account Based Marketing

Campaign Personalization
Customer Segmentation
Lead Nurturing
Lead Scoring
Target Account Identification

Campaign Management

Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

CRM

Email Marketing
Lead Scoring
Marketing Automation Integration
Segmentation
Task Management

Customer Engagement

Analytics
Churn Management
Communication Management
Content Syndication
Feedback Collection

Customer Experience

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection

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