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What is DeskDay?

DeskDay is a modern, AI-powered PSA built for MSPs and IT Teams. It brings chat-based service desk, projects, billing, contracts, automation, reporting, and Helena AI assistant into one unified platform. With omnichannel end-user apps across Microsoft Teams, web, mobile, and desktop (and SMS and Slack on the way) DeskDay keeps every conversation, workflow, and decision in one place.

What is Autotask PSA?

Datto's Autotask Professional Services Automation is a comprehensive cloud-based PSA solution designed to offer a unified perspective of the entire organization. This platform empowers Managed Service Providers (MSPs) to consolidate their operational processes and leverage data insights to enhance service quality, boost productivity, and maximize profitability. Autotask PSA enables MSPs to efficiently manage every facet of their business operations. It seamlessly integrates all the critical tools necessary for running a managed service enterprise. By centralizing operations, Autotask PSA delivers immediate insights through customizable dashboards and widgets that facilitate informed business decisions. Additionally, the platform requires no maintenance or testing, ensuring a hassle-free experience. With a proven history of providing exceptional security and an impressive 99.99% uptime, Autotask PSA becomes the essential hub for any MSP, streamlining workflows and significantly increasing overall efficiency. As such, it serves as an invaluable resource for businesses aiming to thrive in a competitive landscape.

Media

Media

Integrations Supported

Hudu
NinjaOne
N‑able N-sight RMM
Level

Integrations Supported

Hudu
NinjaOne
N‑able N-sight RMM
Cisco Duo
ConnectBooster
Datto Workplace
DeskDirector
Dropsuite
Ingram Micro Cloud
Invarosoft
Jim2 Business Engine
NUACOM
QuickBooks Online
ScalePad Lifecycle Insights
Sherweb
Strategy Overview
VARStreet InstaQuote
Zomentum
vCIOToolbox

API Availability

Has API

API Availability

Pricing Information

$79
PER/TECH/MONTH
Free Trial Offered?

Pricing Information

$50 per user per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

DeskDay

Date Founded

2021

Company Location

United States

Company Website

deskday.com

Company Facts

Organization Name

Datto, a Kaseya company

Date Founded

2007

Company Location

United States

Company Website

www.datto.com/products/autotask-psa

Categories and Features

AI PSA

Not specified

IT Management

Not specified

MSP

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Project Management
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Project Management
Resource Management
Time & Expense Tracking

RMM

For MSPs
IT Asset Management
Real-time Alerts

Categories and Features

AI PSA

Not specified

MSP

Not specified

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

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