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What is DeskDay?

DeskDay CSA is an innovative cloud-based professional services automation (PSA) tool designed to enhance the capabilities of managed service providers (MSPs) by offering a contemporary, user-friendly solution that prioritizes customer satisfaction, team morale, and profitability. By integrating essential functions such as the service desk, billing, reporting, timesheets, quality assurance, and announcements into a single platform, DeskDay streamlines MSP operations effectively. Additionally, it features an integrated multi-channel support system called IT-Connect, which provides seamless assistance to end users. This comprehensive approach allows MSPs to access real-time insights on service delivery, customer happiness, and technical management, ensuring they can adapt swiftly to changing needs. Ultimately, DeskDay empowers MSPs to maintain a competitive edge while fostering a supportive environment for both customers and employees.

What is CRMUnleashed?

CRMUnleashed Help desk software offers users an intuitive interface for monitoring their support team's performance, allowing them to switch between different dashboard views with a simple click. As a web-based application, it guarantees that users can retrieve their information from any place and at any time, provided they have internet access and a suitable device, be it a computer, laptop, iPhone, or iPad. This functionality ensures that you remain in tune with your support team's operations regardless of your location. To improve the customer experience, CRMUnleashed features a secure web portal where clients can submit new support requests, track existing ones, and communicate with their designated support personnel. Establishing and nurturing strong relationships with customers is critical, and utilizing tools that enhance satisfaction is crucial for sustained success. Moreover, this software not only simplifies communication but also cultivates a trusting bond between customers and the support team, ultimately leading to a more effective service delivery process. By prioritizing these aspects, CRMUnleashed positions itself as a key player in fostering customer loyalty and engagement.

Media

Media

Integrations Supported

N-able N‑central
NinjaOne
N‑able N-sight RMM

Integrations Supported

N-able N‑central
NinjaOne
N‑able N-sight RMM

API Availability

Has API

API Availability

Has API

Pricing Information

$59
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DeskDay

Date Founded

2021

Company Location

United States

Company Website

deskday.com

Company Facts

Organization Name

Force Software

Company Website

www.crmunleashed.com

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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