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What is Dial 72?

Dial 72 presents a cutting-edge AI receptionist service designed exclusively for HVAC contractors, ensuring that customer calls are effectively managed during times when staff are occupied, unavailable, or off-duty. This platform streamlines the process for HVAC businesses by answering calls, gathering service information, scheduling appointments, highlighting urgent issues, and providing a smooth customer experience both during business hours and after. Key features include 24/7 AI call handling, service intake for HVAC-related problems, appointment management, emergency prioritization, maintenance plan identification, and recognition of potential replacement leads. Furthermore, it accommodates bilingual interactions in English and Spanish, promotes two-way communication with clients, and seamlessly integrates with calendars and CRM systems to optimize field-service operations. Unlike typical receptionist solutions, Dial 72 is specifically designed to align with the unique language and functional requirements of HVAC companies, enabling them to excel in customer service at all times. This innovative tool not only enhances customer engagement but also significantly boosts operational efficiency, making it indispensable for HVAC contractors aiming to elevate their service standards. As a result, businesses adopting Dial 72 can expect to see improved customer satisfaction and increased loyalty.

What is CallBack HVAC?

CallBack HVAC is a specialized solution designed for HVAC businesses that addresses the challenge of missed calls by sending prompt text messages to engage potential customers. If a customer calls and the call goes unanswered, this software swiftly sends out a text to retain their interest, thereby reducing the likelihood of them seeking help from competitors. HVAC owners and managers overseeing multiple teams can leverage CallBack HVAC to significantly decrease the chances of losing out on jobs due to missed calls, as it functions continuously without needing any manual intervention. In the event of a missed call, customers are met with an immediate, customizable text response, ensuring they feel valued and informing them that assistance will be forthcoming. This platform includes a range of impressive features such as automatic text responses for missed calls, customizable SMS templates that can be tailored to fit any brand voice, real-time notifications, and an easy-to-navigate dashboard for tracking all communications. Importantly, there are no long-term commitments, complex installation processes, or reliance on answering services associated with the use of this service. Utilizing Twilio for dependable SMS communication, CallBack HVAC is provided as a cloud-based SaaS solution, meaning users can access it without the need for software installation. Pricing is $149/month with a 14-day free trial for those interested in testing its features before making a financial commitment. This forward-thinking approach enables HVAC companies to effortlessly maintain effective communication with prospective clients, ensuring they do not miss out on valuable opportunities. Furthermore, the ease of use and accessibility of this service can lead to improved customer satisfaction and potentially higher conversion rates for HVAC businesses.

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Integrations Supported

Twilio

Integrations Supported

Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

$95/month
Free Version
Free Trial Offered?

Pricing Information

$149/month
$149/month with a 14-day free trial. Includes missed-call text-back, after-hours lead capture, caller detail capture, urgency flags, callback queue, two-way SMS follow-up, business-hours controls, and English/Spanish support. Customer is responsible for their own Twilio/SMS usage costs.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dial 72

Date Founded

2026

Company Location

United States

Company Website

dial72.com

Company Facts

Organization Name

CallBack HVAC

Date Founded

2026

Company Location

United States

Company Website

callbackhvac.com

Categories and Features

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Categories and Features

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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