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What is Dial 72?

Dial 72 presents a cutting-edge AI receptionist service designed exclusively for HVAC contractors, ensuring that customer calls are effectively managed during times when staff are occupied, unavailable, or off-duty. This platform streamlines the process for HVAC businesses by answering calls, gathering service information, scheduling appointments, highlighting urgent issues, and providing a smooth customer experience both during business hours and after. Key features include 24/7 AI call handling, service intake for HVAC-related problems, appointment management, emergency prioritization, maintenance plan identification, and recognition of potential replacement leads. Furthermore, it accommodates bilingual interactions in English and Spanish, promotes two-way communication with clients, and seamlessly integrates with calendars and CRM systems to optimize field-service operations. Unlike typical receptionist solutions, Dial 72 is specifically designed to align with the unique language and functional requirements of HVAC companies, enabling them to excel in customer service at all times. This innovative tool not only enhances customer engagement but also significantly boosts operational efficiency, making it indispensable for HVAC contractors aiming to elevate their service standards. As a result, businesses adopting Dial 72 can expect to see improved customer satisfaction and increased loyalty.

What is Controls Estimate?

We offer licensing options for HVAC and engineering applications specifically designed for mobile devices operating on Apple iOS and Android platforms, ensuring that field calculations are effortless no matter where you are. Furthermore, we create customized versions of our applications for renowned companies such as Mitsubishi Electric and Ingersoll-Rand, delivering tailored solutions for the setup, selection, and oversight of HVAC systems. At Carmel Software, our primary goal is to make complex tasks easier, thereby boosting efficiency and accuracy for professionals in the HVAC, engineering, and energy industries. Our range of HVAC applications, including HVAC ResLoad-J and HVAC Equipment Locator, enables users to execute intricate calculations and manage extensive records right from their smartphones and tablets while on-site. Users can conveniently monitor, share, and personalize maintenance data and nameplate details for HVAC and building equipment, allowing for seamless functionality across multiple devices in both fieldwork and office settings. This adaptability makes our applications particularly suitable for HVAC technicians and building maintenance managers aiming to enhance their productivity. By utilizing our innovative technology, professionals can achieve a marked increase in their operational efficiency and reduce response times, ultimately leading to improved service delivery and customer satisfaction. In a rapidly evolving industry, our commitment to providing cutting-edge solutions ensures that our users remain at the forefront of HVAC management.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$95/month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dial 72

Date Founded

2026

Company Location

United States

Company Website

dial72.com

Company Facts

Organization Name

Carmel Software

Company Website

carmelsoft.com

Categories and Features

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Categories and Features

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

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