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What is DigitalDesk?

DigitalDesk is a specialized service desk platform designed specifically for freelancers and digital agencies, equipping them with vital tools to deliver outstanding customer support. By ensuring that clients receive prompt assistance when required, DigitalDesk plays a crucial role in fostering client loyalty. Its intuitive design and effective functionalities simplify the support workflow, ultimately boosting client satisfaction and interaction. Moreover, the platform's capabilities allow users to manage their support tasks seamlessly, further improving overall efficiency.

What is Acronis Automation?

Acronis Automation is an advanced Professional Services Automation (PSA) tool tailored for Managed Service Providers (MSPs), aimed at enhancing and refining their operational efficiencies. It boasts a range of powerful functionalities including automated billing and invoicing, management of service desks, customer relationship management (CRM) capabilities, project oversight, inventory management, and key performance indicator (KPI) tracking. By integrating seamlessly with Acronis' Remote Monitoring and Management (RMM), cybersecurity solutions, and data protection offerings, it creates a cohesive framework for handling support tickets, streamlining workflows, and evaluating business outcomes. This all-encompassing platform minimizes manual tasks, boosts operational efficiency, and elevates customer satisfaction, allowing MSPs to concentrate on offering outstanding services and fostering growth. As a result, Acronis Automation not only supports the day-to-day functions of MSPs but also empowers them to scale their businesses effectively.

Media

No images available

Media

Integrations Supported

Bitbucket
GitHub
GitLab
Slack

Integrations Supported

Acronis Cyber Protect
ConnectWise Cybersecurity Management
ConnectWise RMM
Datto RMM
Datto SIRIS
Datto Workplace
Gmail
Kaseya VSA
N-able N‑central
NinjaOne
PayPal
QuickBooks Online
QuickBooks Online Advanced
Sage Accounting
Xero
Zapier

API Availability

API Availability

Pricing Information

$18.99/month
$12.75/month if billed annually
Free Version

Pricing Information

$49.00/month/user
All-in monthly fee per user (based on annual subscription).
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

DigitalDesk Solutions

Date Founded

2021

Company Location

United Kingdom

Company Website

digitaldesk.app

Company Facts

Organization Name

Acronis

Date Founded

2003

Company Location

Switzerland

Company Website

www.acronis.com/en-us/products/cloud/cyber-protect/automation/

Categories and Features

IT Service

Not specified

Kanban

Not specified

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Self Service Portal
Service Reporting
Ticket Management

MSP

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Project Management
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Portfolio Management
Project Management
Proposal Generation
Quote Management
Time & Expense Tracking

RMM

Not specified

Service Desk

Change Management
IT Asset Management
Incident Management
Mobile Access
SLA Management
Self Service Portal

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Mobile Time Tracking
Multiple Billing Rates
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

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