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What is DigitalGenius?

Our ever-evolving platform enables you to access insights from top ecommerce businesses around the world. In the realm of online shopping, exceptional customer service emerges as the key strategic edge. Creating a smooth buying process has become essential, as any flaws in this aspect can lead to substantial losses. We are in a time that emphasizes experiences, making it vital to cultivate strong relationships with customers. Offer your clients customized support across various channels and languages, regardless of their location or when they seek help. DigitalGenius provides you with the necessary tools to improve your customer’s journey, guaranteeing they receive prompt and accurate responses. Whether they have questions about their orders, product availability, store locations, or sizing options, your customers will feel they are engaging with a real person! This individualized strategy not only fosters loyalty but also promotes repeat purchases, ultimately propelling the growth of your ecommerce brand. Additionally, investing in a robust customer experience can set you apart in a competitive market, ensuring long-term success.

What is Arbit?

Uncover the motivations that lead your target audience to favor rival brands and identify strategies to distinguish your offerings in a saturated market. Start by conducting straightforward surveys to collect valuable feedback from a select group of participants. Take advantage of our free trial to familiarize yourself with the unique features of our platform. Foster deeper connections through meaningful, one-on-one conversations with your audience for richer insights. Our committed experts will collaborate closely with your marketing team to propel your projects ahead. Utilizing our cutting-edge research techniques, marketing teams can quickly acquire the essential information they require while adhering to budget limitations. By prioritizing customer feedback, you can develop a more customized approach that effectively addresses their requirements and preferences. This proactive engagement not only enhances customer satisfaction but also builds long-term loyalty and trust.

Media

Media

Integrations Supported

Google
Google Sheets
Magento
OneShot
Salesforce
Shopify
Zendesk

Integrations Supported

Google
Google Sheets
Magento
OneShot
Salesforce
Shopify
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$39 per month
Billed annually
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DigitalGenius

Date Founded

2014

Company Location

United Kingdom

Company Website

www.digitalgenius.com

Company Facts

Organization Name

Arbit

Company Location

United States

Company Website

askarbit.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

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