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What is Discoveroom Reservations?
This intuitive and lightweight property management system (PMS) is tailored specifically for bed and breakfasts, guesthouses, and vacation rentals, providing effortless access through both mobile and web platforms. You can manage all your data from anywhere, which guarantees that you will always stay on top of crucial information. The platform allows for unlimited customization in terms of room types, channels, and rate plans to suit your unique requirements. With a user-friendly calendar feature, making reservations is as easy as a single click. Each part of the system has been meticulously developed to address the specific needs of your business. You can easily track your bookings, oversee guest check-ins and check-outs, and monitor unconfirmed reservations, while also facilitating communication with clients via email or phone. Moreover, it enables you to keep an eye on expected deposits and confirmations, along with many other vital functionalities. You also have the capability to set up your lodging configurations to accurately reflect your operations, enter both tentative and confirmed reservations along with client details, and efficiently handle the check-in and check-out process while monitoring any expected payments from guests. This all-in-one solution empowers you to concentrate on delivering exceptional service to your guests, ensuring that their experiences are memorable and enjoyable. This comprehensive approach not only enhances operational efficiency but also fosters stronger relationships with your clientele.
What is Cendyn Call Center?
Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services.
Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation.
It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele.
This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses.
Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.
Media
No images available
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$5.50 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Discoveroom
Date Founded
2013
Company Location
Greece
Company Website
www.discoveroom.com/reservations-get-the-app/
Company Facts
Organization Name
Cendyn
Date Founded
1996
Company Location
United States
Company Website
go.cendyn.com/cendyn/sourceforge/call-center
Categories and Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics