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What is Dovetail Software?

Dovetail Software provides a comprehensive HR Service Delivery Experience that encompasses HR Case Management and an Employee Portal, along with robust reporting and analytics tools designed to help HR departments excel and fulfill the demands of contemporary HR teams. The focus on meeting these needs includes enhancing the overall employee experience while also streamlining the HR processes involved in delivering vital human resources services. Founded in 1996 in Austin, Texas, Dovetail initially concentrated on the CRM (Customer Relationship Management) sector, targeting customer service and support solutions for large enterprises. In 2008, the company shifted its emphasis to cater to global workforces by developing products specifically for HR Service Delivery. Today, Dovetail's offerings include an Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and various other tools aimed at improving human resources operations. This evolution reflects the company's commitment to adapting to the changing landscape of HR needs and enhancing the efficiency of HR teams worldwide.

What is CaseTrac?

CaseTrac stands out as the leading case management software available today, showcasing groundbreaking advancements through artificial intelligence, optimized workflows, and tools crafted specifically for HR professionals. With its trademarked CaseTracâ„¢, users can access the most extensive intake methods in the industry, enabling them to report any workplace issues, which are then effectively managed and resolved. The platform ensures the confidentiality of those who report concerns while facilitating smooth communication throughout the process. ETHIX360 emphasizes that engaging more stakeholders will aid your organization in learning, evolving, and enhancing its overall effectiveness. Additionally, our Web Services application integrates seamlessly with major HRIS solutions via an API, maximizing its potential and value. This solution is equipped with a robust workflow engine, an extensive notification system, and a comprehensive reporting and analysis platform that is easy to navigate. Ultimately, CaseTrac empowers organizations to foster a culture of transparency and continuous improvement.

Media

Media

Integrations Supported

Basecamp
Clickatell
Microsoft Azure
Microsoft Outlook
Oracle Artificial Intelligence
SAP Access Control
Twilio
Willis Towers Watson HR Portal Software
Workday Extend
X (Twitter)
XpertHR

Integrations Supported

Basecamp
Clickatell
Microsoft Azure
Microsoft Outlook
Oracle Artificial Intelligence
SAP Access Control
Twilio
Willis Towers Watson HR Portal Software
Workday Extend
X (Twitter)
XpertHR

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dovetail Software

Date Founded

1995

Company Location

United States

Company Website

www.dovetailsoftware.com

Company Facts

Organization Name

ETHIX360

Date Founded

2016

Company Location

United States

Company Website

www.ethix360.com/casetrac

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

GDPR Compliance

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

HR Compliance

Alerts / Notifications
Certifications Management
Communication Tools
Customizable HR Documents
Document Management
Records Management
Regulations Monitoring
Reporting / Analytics
Roles / Permissions
Version Control
Workflow Management

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

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