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What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

What is Atlas CRM?

Atlas CRM creates a seamless bridge between your customer information and Atlassian applications, offering critical insights into customer preferences and requirements. Its intuitive interface displays real-time client data, which means you won't need to switch out of your Atlassian tools to access important information. The integration is smooth, enabling you to gather Jira issues and requests directly from Jira Service Desk, thereby providing a unified perspective of customer needs. You can effectively oversee your sales initiatives by monitoring leads through a customizable sales funnel, which significantly boosts your conversion rates. The platform boasts a user-friendly design that keeps you updated with the latest customer information, ensuring smooth navigation without the hassle of leaving your Atlassian workspace. Furthermore, it includes predefined templates that allow you to determine the data to retain for each organization and contact, with the standard template featuring frequently utilized fields to facilitate a quick start. This all-encompassing strategy enhances your workflow efficiency while also promoting greater productivity within your team. In addition, the ability to customize and adjust templates as needed ensures that your CRM system remains adaptable to your evolving business needs.

Media

Media

Integrations Supported

Jira
Jira Work Management
Asana
Dropbox
Evernote
Facebook
Feefo
GitHub
Gmail
Google Forms
Jira Service Management
Magellan AI
Microsoft OneNote
Microsoft Teams
Stackreaction
Surfside
SurveyMonkey
WON
Wufoo
X (Twitter)

Integrations Supported

Jira
Jira Work Management
Asana
Dropbox
Evernote
Facebook
Feefo
GitHub
Gmail
Google Forms
Jira Service Management
Magellan AI
Microsoft OneNote
Microsoft Teams
Stackreaction
Surfside
SurveyMonkey
WON
Wufoo
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$29/user/month
Free Trial Offered?
Free Version

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Company Facts

Organization Name

Avisi

Date Founded

2015

Company Location

Netherlands

Company Website

apps.avisi.com/apps/atlas-crm-overview

Categories and Features

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Insight Engines

AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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