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What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

What is Centercode?

Centercode is leveraged by one-quarter of Fortune 100 companies to involve their customers in the product development process. With a global user base of 2 million, the Centercode Platform serves as a comprehensive SaaS solution for gathering and analyzing targeted customer feedback, which is instrumental in facilitating significant product enhancements. As the sole agile Customer Validation platform, Centercode empowers organizations to initiate adaptable projects while ensuring high levels of user engagement. Furthermore, it enables rapid collection of ongoing feedback, which is crucial for swift development cycles. The platform offers various templates and automation features designed to help you cultivate a well-defined community that draws in and selects passionate users to evaluate your products. Additionally, Centercode's versatile and detailed reporting tools synchronize all elements of your project, allowing you to generate comprehensive status reports with just a single click. With integrations available for tools like Jira, Salesforce, and Tableau, you can efficiently oversee CV projects without the hassle of navigating across multiple platforms, streamlining your workflow for improved productivity.

Media

Media

Integrations Supported

Jira
Airtable
Dropbox
Feefo
Freshdesk
Google Analytics
Google Forms
Intercom
Magellan AI
Microsoft OneNote
Microsoft Teams
Slack
Stackreaction
Surfside
SurveyMonkey
WON
X (Twitter)
Zapier

Integrations Supported

Jira
Salesforce
Tableau

API Availability

API Availability

Pricing Information

$29/user/month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Company Facts

Organization Name

Centercode

Date Founded

2001

Company Location

United States

Company Website

www.centercode.com

Categories and Features

Experience Management

Not specified

Insight Engines

Not specified

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Multi-Language
Sentiment Analysis
Text Analytics
User Research Analysis

Text Analytics

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Usability Testing
User Research

Categories and Features

Crowd Testing

Not specified

Software Testing

Not specified

User Research

Not specified

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