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What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

What is DeepSee?

DeepSee is redefining human leadership in the realm of automation by enabling knowledge workers to utilize AI methodologies that transform data into valuable business assets. This initiative effectively addresses real-world challenges encountered by professionals. Given that knowledge is an essential commodity, equipping subject-matter experts with robust tools to manage the overwhelming volume of information is vital for meeting corporate goals. To support this need, DeepSee introduced the Knowledge Process Automation (KPA) platform, which adeptly extracts insights from unstructured data, translates AI-driven findings into actionable operational strategies, and ensures that results lead to prompt actions for businesses. By reintegrating extensive expertise and AI functionalities back into the workforce, DeepSee empowers organizations from a variety of sectors. In the fiercely competitive environment of today, achieving superior performance necessitates more than just tracking key performance indicators; it demands a thorough understanding of trends, forecasts, and irregularities. The DeepSee platform excels at not only uncovering and processing concealed data but also converting it into vital competitive insights in real-time. This innovative approach not only streamlines the process of moving from analysis to actionable outcomes but also cultivates a more responsive and informed decision-making environment within businesses. As a result, organizations can navigate complexities with increased confidence and adaptability.

Media

Media

Integrations Supported

Airtable
Asana
Facebook
Feefo
GitHub
Google Analytics
Google Forms
Jira
Jira Work Management
Magellan AI
Microsoft OneNote
Quark
Stackreaction
Surfside
SurveyMonkey
Trello
Wufoo
X (Twitter)
Zapier
Zendesk

Integrations Supported

Airtable
Asana
Facebook
Feefo
GitHub
Google Analytics
Google Forms
Jira
Jira Work Management
Magellan AI
Microsoft OneNote
Quark
Stackreaction
Surfside
SurveyMonkey
Trello
Wufoo
X (Twitter)
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$29/user/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Company Facts

Organization Name

DeepSee

Date Founded

2019

Company Location

United States

Company Website

deepsee.ai/

Categories and Features

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Insight Engines

AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Data Mining

Data Extraction
Data Visualization
Fraud Detection
Linked Data Management
Machine Learning
Predictive Modeling
Semantic Search
Statistical Analysis
Text Mining

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

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