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What is Daisee?
Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.
Integrations Supported
Avaya Experience Platform
Dubber
Genesys Cloud CX
HubSpot CRM
MiCloud Connect
MiCollab
MiContact Center Business
Microsoft Azure
Microsoft Dynamics SL
NiCE CXone Mpower
API Availability
API Availability
Pricing Information
$15 per user per month
Free Trial Offered?
Pricing Information
$89/month
This is an all you can eat monthly charge.
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Customer Service / Support
Standard Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Nuance Communications
Date Founded
1992
Company Location
United States
Company Website
www.nuance.com/dragon/dragon-anywhere.html
Company Facts
Organization Name
daisee
Date Founded
2017
Company Location
Australia
Company Website
www.daisee.com
Categories and Features
Dictation
Not specified
Medical Transcription
Abbreviation Expansion
Customizable Macros
Transcription Reporting
Voice Recognition
Speech to Text
Not specified
Transcription
AI / Machine Learning
Automatic Transcription
Natural Language Processing (NLP)
Speech Recognition
Categories and Features
AI Call Center
Not specified
AI Insurance
Not specified
Artificial Intelligence
For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Business Intelligence
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics
Business Performance Management
Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding
Call Center
Inbound Call Center
Outbound Call Center
Reporting/Analytics
Claims Processing
Compliance Management
Customer Management
Compliance
Compliance Tracking
HIPAA Compliance
Risk Management
Customer Communications Management
Multi-Channel Communications
Customer Experience
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Customer Service
Call Center Management
Performance Metrics
Self Service Portal
HIPAA Compliance
Compliance Reporting
For Healthcare
Remediation Management
Risk Management
Insurance Claims Management
Fraud management
Reporting
Natural Language Processing
Part-of-Speech Tagging
Patient Engagement
Appointment Scheduling
Qualitative Data Analysis
Quantitative Content Analysis
Sentiment Analysis
Quality Management
Complaint Management
Compliance Management
Risk Management
Training Management
Sales Coaching
Assessments
Goal Setting / Tracking
Performance Metrics
Telemedicine
HIPAA Compliant
Transcription
AI / Machine Learning
Natural Language Processing (NLP)
Workforce Management
Performance Appraisal