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What is Driver's Advocate?

Boosting customer loyalty hinges on enhancing service-driven retention strategies. The Driver’s Advocate System streamlines the process of customer retention by delivering a customized and rewarding experience, which fosters greater engagement with your dealership. This innovative system features a service scheduler that dispatches direct, mileage-driven alerts for upcoming service and maintenance needs. It also includes a loyalty point tracker, enabling customers to exchange points for discounts on dealership services or apply them toward their next vehicle purchase from the same dealership. Furthermore, the system incorporates a theft tracker that alerts users if their vehicle is moved without permission, a convenient fuel finder, and a host of other useful tools! The Driver’s Advocate System is designed to work seamlessly with both Apple and Android devices, ensuring accessibility for a broad spectrum of users. To begin your journey with this system, simply head to your device's app store and search for the “Maintain Auto” app, where you can unlock a new level of dealership interaction and service satisfaction. Enjoy the peace of mind that comes with knowing your vehicle's needs are being actively managed.

What is CDK Global?

For five decades, CDK has been delivering innovative solutions that empower dealers to manage their operations and forge stronger connections with customers at over 15,000 retail sites throughout North America. The CDK Dealership Xperience enhances the potential for dealers by offering a range of sophisticated solution suites that integrate smoothly with our Foundations Suite, thereby driving performance improvements. • Foundations Suite: This is the foundational element of the platform that provides essential, built-in capabilities necessary for effectively managing all dealership workflows while ensuring an exceptional customer experience from the outset. • Fixed Operations Suite: Recognized as the most extensive solution available, it enables dealers to cultivate customer loyalty, optimize parts and service operations, and enhance profitability. • Modern Retail Suite: This suite minimizes friction in the buying process and elevates customer engagement and revenue by streamlining and simplifying the purchasing experience that consumers now anticipate. • Intelligence Suite: It leverages the power of data-driven insights to enhance performance and foster customer loyalty through the use of advanced analytics, artificial intelligence, and machine learning. In summary, CDK's comprehensive offerings are designed to address the evolving needs of dealerships and their customers, ensuring they remain competitive in a rapidly changing market landscape.

Media

Media

Integrations Supported

Fleet by BEEM
AutoSweet
Bitesize
Dealer-FX
DealerVault
DriveCentric
Edge
Elite EXTRA
Fleetlane
Pam
Podium
Saysimple
SmartCallz
SocialCrowd
Tire Trax
Xtime
Yooz
Zeus Software
accessiBe

Integrations Supported

Fleet by BEEM
AutoSweet
Bitesize
Dealer-FX
DealerVault
DriveCentric
Edge
Elite EXTRA
Fleetlane
Pam
Podium
Saysimple
SmartCallz
SocialCrowd
Tire Trax
Xtime
Yooz
Zeus Software
accessiBe

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

EFG Companies

Date Founded

1977

Company Location

United States

Company Website

www.efgcompanies.com/products/drivers-advocate/

Company Facts

Organization Name

CDK Global

Date Founded

1974

Company Location

United States

Company Website

www.cdkglobal.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Auto Dealer Accounting

Buy-Here-Pay-Here
Collections Management
Expense Management
Financing Management
Inventory Management
Lease-Here-Pay-Here
Parts Management
Payroll Management
Recurring Billing
Sales Management
Sales Tax Management
Service Department

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Dealership Management

Accounting
Auto Dealerships
Collections Management
Contact Database
Customer Database
Document Management
Equipment Dealerships
F&I Management
Financing Management
Form Printing
Lease Management
Marine Dealerships
Online Inventory
Parts Management
Powersports Dealerships
RV Dealerships
Service Department
Trailer Dealerships
Used Car Dealerships
Website Integration

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