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What is ClosedLoop AI?
ClosedLoop AI is a comprehensive AI-powered product intelligence solution built to transform customer feedback into clear, data-backed roadmap priorities. It connects with communication, support, and CRM platforms such as Gong, Slack, Zendesk, HubSpot, Salesforce, and more to automatically capture every relevant conversation. Rather than depending on manual categorization, the platform extracts structured signals including pain points, feature requests, objections, workarounds, and severity indicators. These signals are analyzed and clustered into meaningful patterns, allowing teams to see where customer needs are converging across channels. Advanced outcome scoring links each pattern to tangible business metrics like retention, expansion revenue, adoption rates, and new sales opportunities. Trend analysis highlights whether specific issues are growing, stable, or escalating, ensuring teams can act before churn risks increase. ClosedLoop AI also uncovers hidden insights from conversations customers never formally submitted as tickets. Through natural language AI chat, users can instantly query product trends, top requests, and priority drivers. Developers can access insights directly within their coding environments via MCP servers, CLI tools, or REST APIs. Automated intelligence briefs deliver daily, weekly, or monthly summaries tailored to product leaders, engineers, sales, and customer success teams. The platform eliminates guesswork by grounding every product decision in real customer evidence. By converting fragmented feedback into unified, outcome-based intelligence, ClosedLoop AI enables organizations to build products that directly reflect customer needs and measurable business impact.
Media
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Integrations Supported
Asana
GitHub
Google Sheets
Slack
Airtable
Chorus by ZoomInfo
Claude Code
ClickUp
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GitLab
Integrations Supported
Asana
GitHub
Google Sheets
Slack
Airtable
Chorus by ZoomInfo
Claude Code
ClickUp
Cursor
GitLab
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$0
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ducalis
Date Founded
2020
Company Location
United States
Company Website
hello.ducalis.io
Company Facts
Organization Name
ClosedLoop AI
Date Founded
2025
Company Location
United States
Company Website
closedloop.sh
Categories and Features
Product Management
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Categories and Features
Product Management
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management