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What is Dujiaoshou SCRM?

Dujiaoshou SCRM is a cloud-based tool designed for social customer relationship management, specifically aimed at businesses that interact with customers across borders. It integrates accounts and messages from a variety of social and messaging platforms, including WhatsApp, Telegram, LINE, Facebook, and Instagram, into a unified collaborative workspace. Teams can manage several accounts, retrieve customer profiles and conversation histories, organize contacts with tags and notes, delegate discussions, and record follow-up actions efficiently. The platform also offers features such as multilingual translation, AI-enhanced response suggestions, structured customer service workflows, ticket management, and operational analytics. Tailored for cross-border e-commerce, it supports customer service, sales, marketing, and operations teams that engage in communication across diverse channels and languages. Accessible via a web application and desktop clients for both Windows and macOS, the features and channels available may vary according to the chosen service plan, adding to its adaptability. This comprehensive functionality positions Dujiaoshou SCRM as a vital resource for companies aiming to bolster their international customer engagement efforts. By leveraging its capabilities, businesses can streamline their operations and better serve their global clientele.

What is Convarza AI?

Convarza AI is a cloud-based customer relationship management (CRM) tool designed to streamline the handling of customer interactions across numerous platforms such as chat, email, and phone calls. This innovative platform empowers teams to manage leads and contacts effectively, monitor conversation histories, and assign discussions when necessary. Key functionalities include AI-powered voice agents and chatbots, customizable call flows, shared inboxes, automated workflows, marketing campaigns, and reminders for staff follow-ups. Moreover, agents gain access to an extensive knowledge base, the capability to transfer discussions to coworkers, and tools for booking appointments. The communication channels supported by the platform are diverse, encompassing WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, LINE, SMS, email, and web chat, while voice communications can be conducted via Twilio, Maqsam, or SIP services. Teams have the flexibility to customize their channels and calling procedures, connect interactions with contact records and tasks, and enhance their outreach efforts within a single, cohesive workspace. This platform is meticulously designed for sales, customer service, and other teams that directly interact with customers, enabling them to efficiently manage multi-channel communications, assess leads, and schedule appointments smoothly. By integrating these various features, Convarza AI significantly boosts the overall effectiveness of customer engagement strategies, ultimately leading to improved customer satisfaction and loyalty.

Media

No images available

Media

Integrations Supported

Instagram
LINE
Telegram
WhatsApp

Integrations Supported

Integrately
Make
Twilio
Zapier

API Availability

API Availability

Has API

Pricing Information

$19.90/1.5M chars
The character plan costs $19.90 for 1.5 million translation characters, with no time limit. Pro and Ultimate subscriptions cost $30/month and $40/month, respectively, with discounts for longer terms. A 24-hour free trial includes three Ultimate ports.
Free Trial Offered?

Pricing Information

$39/month/user
Starter is $39/month, billed monthly, and includes 1 user, 3 connected channels, 600 AI-calling minutes, and 1,200 dialer minutes per month. Annual billing is $390/year. Prices exclude applicable taxes; no setup or onboarding fee.
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Dujiaoshou SCRM

Company Website

dujiaoshouai.com

Company Facts

Organization Name

Pronnel Technology

Date Founded

2016

Company Location

India

Company Website

www.convarza.com

Categories and Features

Social CRM

Not specified

Categories and Features

AI CRM

Not specified

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