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What is Dujiaoshou SCRM?

Dujiaoshou SCRM is a cloud-based tool designed for social customer relationship management, specifically aimed at businesses that interact with customers across borders. It integrates accounts and messages from a variety of social and messaging platforms, including WhatsApp, Telegram, LINE, Facebook, and Instagram, into a unified collaborative workspace. Teams can manage several accounts, retrieve customer profiles and conversation histories, organize contacts with tags and notes, delegate discussions, and record follow-up actions efficiently. The platform also offers features such as multilingual translation, AI-enhanced response suggestions, structured customer service workflows, ticket management, and operational analytics. Tailored for cross-border e-commerce, it supports customer service, sales, marketing, and operations teams that engage in communication across diverse channels and languages. Accessible via a web application and desktop clients for both Windows and macOS, the features and channels available may vary according to the chosen service plan, adding to its adaptability. This comprehensive functionality positions Dujiaoshou SCRM as a vital resource for companies aiming to bolster their international customer engagement efforts. By leveraging its capabilities, businesses can streamline their operations and better serve their global clientele.

What is Cross-Border?

Expand your reach to a broader customer base across various countries with ease. Our Cross-Border solution provides a comprehensive service that encompasses vital aspects such as marketing, localization, compliance, payment and fraud management, logistics, customer support, technical integration, and the ongoing management of international storefronts. With a wealth of experience working alongside leading brands and retailers, Pitney Bowes effectively reduces the risks and complexities tied to cross-border eCommerce platforms. In addition, we offer a web-based customer service tool that efficiently addresses order inquiries and provides complete visibility into your customers' cross-border shopping experiences through in-depth reports and analytics. Our collaboration with adaptable cross-border logistics partners like Pitney Bowes guarantees a variety of shipping choices, straightforward return procedures, and swift customs clearance. Moreover, we provide an array of local and alternative payment options, along with tax and duty estimates, and support in multiple languages to ensure a smooth customer journey. This holistic approach not only simplifies international operations but also empowers your business to flourish confidently in the global marketplace. As you navigate this dynamic landscape, your ability to adapt and respond to customer needs will remain crucial for sustained success.

Media

No images available

Media

Integrations Supported

Instagram
LINE
Telegram
WhatsApp

Integrations Supported

Alchem-e Dashboard
Radius8 Welcomer

API Availability

API Availability

Pricing Information

$19.90/1.5M chars
The character plan costs $19.90 for 1.5 million translation characters, with no time limit. Pro and Ultimate subscriptions cost $30/month and $40/month, respectively, with discounts for longer terms. A 24-hour free trial includes three Ultimate ports.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Dujiaoshou SCRM

Company Website

dujiaoshouai.com

Company Facts

Organization Name

Pitney Bowes

Date Founded

1920

Company Location

United States

Company Website

www.pitneybowes.com/us/shipping-and-mailing/ecommerce/cross-border-logistics/retail.html

Categories and Features

Social CRM

Not specified

Categories and Features

eCommerce

CRM
Data Security
Kitting
Mobile Access
Reviews Management
Templates

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