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What is LogicsWare EPIX?

The LogicsWare EPIX system boasts a variety of products and modules that significantly enhance its functionality and cater to both essential business requirements and everyday needs. It features capabilities for interfacing with multiple database engines, as well as facilitating multi-site data collection through FTP and IP, along with shared databases using ODBC, RS232, and dial-up connections. An automated module is also included, which sends hierarchical emails to managers and employees. Users can easily export reports in several formats, including PDF, Excel, Word, and HTML, while also benefiting from comprehensive reporting tools for both control and analytical functions. Additionally, the system supports active directory integration for seamless data synchronization. Major PBX vendors can utilize IP phone utilities, and the Database Engine, combined with ample hard drive space, can accommodate vast amounts of CDR records, effectively offering limitless storage. The true multi-threading capabilities optimize performance by harnessing the power of modern processors such as Core 2 Duo and Quad four, thus ensuring that users can experience maximum efficiency and speed. Overall, the EPIX system is designed to meet a diverse range of operational demands and adapt to the evolving landscape of business technology.

What is Acqueon?

Our offerings empower clients to effortlessly transition between digital self-service options and human representatives, facilitating a fluid experience. This capability allows agents to recognize customer context effectively, guiding them toward the most suitable next steps. Additionally, managers are equipped to make more informed and strategic business choices. This holistic approach enhances overall customer satisfaction and operational efficiency.

Media

Media

Integrations Supported

Integrations Supported

Amazon Connect
ServEngage
ServSecure

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

LogicsWare

Date Founded

2009

Company Location

Egypt

Company Website

www.logicsware.com/EPIX.html

Company Facts

Organization Name

Acqueon

Date Founded

2005

Company Location

United States

Company Website

www.acqueon.com

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

AI Call Center

Not specified

Call Accounting

Not specified

Call Center

Not specified

Campaign Management

Not specified

Conversational AI

Not specified

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