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What is LogicsWare EPIX?

The LogicsWare EPIX system boasts a variety of products and modules that significantly enhance its functionality and cater to both essential business requirements and everyday needs. It features capabilities for interfacing with multiple database engines, as well as facilitating multi-site data collection through FTP and IP, along with shared databases using ODBC, RS232, and dial-up connections. An automated module is also included, which sends hierarchical emails to managers and employees. Users can easily export reports in several formats, including PDF, Excel, Word, and HTML, while also benefiting from comprehensive reporting tools for both control and analytical functions. Additionally, the system supports active directory integration for seamless data synchronization. Major PBX vendors can utilize IP phone utilities, and the Database Engine, combined with ample hard drive space, can accommodate vast amounts of CDR records, effectively offering limitless storage. The true multi-threading capabilities optimize performance by harnessing the power of modern processors such as Core 2 Duo and Quad four, thus ensuring that users can experience maximum efficiency and speed. Overall, the EPIX system is designed to meet a diverse range of operational demands and adapt to the evolving landscape of business technology.

What is Call SWEET!?

Call SWEET! Call Accounting provides vital insights that are crucial for effectively streamlining your business operations. Through extensive reporting on all incoming, outgoing, and internal calls, you can analyze your telecommunications activities from multiple angles. This tool enables you to track specific information related to individual extensions, departments, or various locations, allowing for essential adjustments aimed at boosting productivity and operational efficiency. You can save precious time by automating the delivery of the reports you need, whether that be daily, weekly, monthly, or as a one-off event. Additionally, integrating contact center analysis into your routine workflow is simplified with the option for scheduled report generation. Accessible via any web browser, Call SWEET! empowers remote employees and managers to create important reports directly from their home offices. With just a few clicks, you can receive immediate reports, and you also have the option to export these reports in PDF or Excel format for deeper analysis or distribution. This intuitive system not only keeps you informed but also enhances your agility in making strategic business decisions. Overall, Call SWEET! is an essential tool that can significantly elevate your operational capabilities.

Media

Media

Integrations Supported

Integrations Supported

Adobe Acrobat
Microsoft Excel

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

LogicsWare

Date Founded

2009

Company Location

Egypt

Company Website

www.logicsware.com/EPIX.html

Company Facts

Organization Name

DATEL Software Solutions

Company Website

www.datel-group.com/solutions/call-sweet

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Accounting

Not specified

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