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What is Easy Business Solutions?

Easy Business Solutions offers a range of modules tailored to provide the ideal configuration that caters to the specific requirements of your business. As a rapidly growing product development firm, IBS empowers global clients with cutting-edge technology products, applications, and frameworks. Our extensive product portfolio is designed specifically for small to midsize enterprises, providing on-demand web-based applications that streamline overall company management. In today’s fiercely competitive global landscape, combined with complex regulatory requirements, it is crucial for IT to integrate smoothly with your business goals, strategies, and processes. Improve the alignment of your IT service delivery with your business objectives by utilizing the IBS Small Business Enterprise Solution: a customized, cost-effective IT management system that incorporates industry best practices while offering user-friendly solutions, ensuring dedicated customer support, and enhancing service desk productivity. By opting for IBS, you are not only addressing your immediate needs but also securing a flexible solution that evolves alongside your business growth, ensuring you remain competitive in the marketplace. This commitment to adaptability helps create a lasting partnership that prioritizes your success in an ever-changing business environment.

What is Cayzu?

Cayzu stands out as an exceptional help desk solution tailored for small to medium-sized enterprises. This platform offers a user-friendly, aesthetically pleasing interface that simplifies providing and receiving immediate customer support. It encompasses integrated communication channels such as email, social media, voice, and chat, while also featuring automated workflows and customizable rules. Additionally, Cayzu provides mobile applications and branded self-service portals to enhance user experience. Furthermore, the platform includes app integrations, comprehensive reporting tools, and analytics, making it a valuable asset for businesses looking to streamline their customer support operations. With these diverse functionalities, Cayzu ensures that businesses can efficiently manage their customer interactions and improve overall satisfaction.

Media

Media

Integrations Supported

Active Directory
Google Analytics
HubSpot CRM
Jira
Jira Service Management
Jira Work Management
Olark
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Skype
Slack
Stackreaction
Sugar Sell
SurveyMonkey
Wufoo
Zoho CRM
tawk.to

Integrations Supported

Active Directory
Google Analytics
HubSpot CRM
Jira
Jira Service Management
Jira Work Management
Olark
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Skype
Slack
Stackreaction
Sugar Sell
SurveyMonkey
Wufoo
Zoho CRM
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$4.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Intellect Business Solutions

Date Founded

2003

Company Location

United States

Company Website

www.intellectbusiness.com

Company Facts

Organization Name

Cayzu

Date Founded

2013

Company Location

Canada

Company Website

www.cayzu.com

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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