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What is Eccentex AppBase?

AppBase Customer Service is a versatile low-code platform designed for both customer service and back-office operations, adeptly handling straightforward and intricate journeys alike. Beyond just basic ticketing, it offers comprehensive customer 360 management and case management capabilities. Additionally, the AppBase Email Support Desk efficiently organizes all customer emails as cases, fostering seamless collaboration and organization among team members. This platform empowers businesses to optimize their customer interactions while simplifying the workflow management process.

What is CitNow?

Custom digital communication is essential for bridging the gap between online and offline customer experiences, and we take pride in providing this service. Our app-based platform supports every stage of the customer journey, offering a secure and compliant solution that builds trust, transparency, and lasting relationships. By leveraging personalized video, automotive retailers can effectively narrow the divide between digital and physical interactions, forging strong emotional connections with their clients. In an era where customers primarily engage, research, and make purchases online, tailored automotive videos paired with intelligent imaging create a bespoke buying experience while establishing a direct line to the retailer. Whether you're in the market for a new vehicle or looking to service your current one, the retailer can connect with you via a personalized video highlighting your vehicle of interest, significantly enriching the overall customer interaction. This cutting-edge strategy not only streamlines the purchasing process but also highlights the critical role of a personal touch in contemporary retail, ensuring that customers feel valued and understood throughout their journey. Ultimately, this innovative approach fosters a deeper sense of loyalty and satisfaction among customers.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Eccentex

Date Founded

2007

Company Location

United States

Company Website

www.eccentex.com

Company Facts

Organization Name

CitNOW

Date Founded

2006

Company Location

United Kingdom

Company Website

www.citnow.com

Categories and Features

Business Process Management

Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design

Low-Code Development

Not specified

Categories and Features

Auto Dealer

Contact Database
Customer Database
Document Management
Inventory Management
New Car Dealer
New Car Lot
Online Inventory
Sales Management
Service Department
Used Car Lot
Website Integration

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Web Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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