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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
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net2phoneScattered conversations cost businesses time, money, and customers. When voice, chat, video, and support tickets live in different systems, teams lose context, customers repeat themselves, and problems take longer to solve. net2phone fixes this. For 30+ years, net2phone has built AI-powered communication technology for businesses that treat customer experience as a competitive advantage. Today more than 500,000 users rely on net2phone to turn everyday conversations into retention and growth, backed by expert guidance at every step of implementation and beyond. Unite brings voice, messaging, video, and chat together in one workspace. Calls and video are recorded and transcribed automatically, sentiment analysis flags how conversations are actually going, action items get tracked without manual entry, and AI drafts the follow-up emails, so teams stop switching tabs to get work done. AI Agent takes routine work off your team's plate entirely. It answers customer questions, resolves support cases, books appointments, and processes returns across phone and chat, in more than 30 languages, and hands off to a human the moment a conversation needs one. Coach AI reviews every single voice, video, and text interaction, not a sample, so managers can see exactly how each rep and department are performing, spot coaching opportunities, and act on real call summaries and sentiment data instead of guesswork. uContact powers high-volume sales and support operations with intelligent routing, omnichannel automation, and live dashboards, keeping customer experience consistent no matter how much volume comes in. net2phone integrates with the systems you already run, includes a no-code workflow builder, and is protected by enterprise-grade security throughout, so the technology keeps delivering measurable results long after go-live.
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Planview PortfoliosPlanview Enterprise Oneâ„¢ seamlessly combines business and technology planning to enhance resource optimization and foster innovative products, services, and customer experiences, thereby accelerating the execution of strategic initiatives. It facilitates the management and delivery of various work types and technology applications. By converting business needs into standards aligned with strategic goals, the platform helps in minimizing costs and reducing risks. This comprehensive solution accommodates all work methodologies, including agile, iterative, traditional, and collaborative approaches. It helps maintain team productivity by effectively balancing workload and resources, ensuring maximum resource utilization. With a scalable user interface, it keeps all team members aligned with key priorities to achieve desired results. Additionally, it guarantees that projects are completed on time and within budget, allowing for the maintenance of schedules and milestones. Enhanced performance insights are provided through user-friendly dashboards, which further support project tracking and team accountability. This holistic approach empowers organizations to navigate complex project landscapes with confidence and clarity.
What is EchoWi?
EchoWi is an AI-driven visibility platform tailored for brands and agencies that want to deepen their insights into their performance within AI-generated outputs.
It analyzes various performance indicators such as visibility, ranking, share of voice, and sentiment, converting these metrics into practical insights.
Beyond analytics, EchoWi provides managed GEO and SEO services for teams looking to implement strategies, combining technical SEO, content planning, authority building, and brand messaging to improve performance on AI platforms, as well as on Google and Bing.
This all-encompassing strategy empowers brands to adeptly maneuver through the intricacies of digital visibility, thus enhancing their competitive advantage in the market.
By leveraging such comprehensive services, organizations can stay ahead of the curve and respond effectively to the ever-evolving digital landscape.
What is EchoDepth?
EchoDepth, created by Cavefish, functions as an Emotional Risk Intelligence tool that assesses how messages are likely to be perceived before they are actually sent, offering a risk score for various communication mediums, including video, voice, and text. Unlike conventional sentiment analysis, which merely classifies language as positive or negative after a message has been delivered, EchoDepth emphasizes the evaluation of observable delivery indicators and produces scored, timestamped reports that pinpoint moments of audience disengagement while recommending adjustments. This approach is rooted in the Facial Action Coding System standard, employing 44 Action Units that are calibrated across 14 cultural groups in six different nations, thus offering greater precision than typical image classification methods. Instead of directly labeling emotions, EchoDepth illustrates the activity of facial muscles, enabling context-based interpretation by human reviewers, which ensures a solid framework for responsible application. Its diverse applications include analyzing earnings calls and investor communications, identifying potential compliance issues related to FCA Consumer Duty, mitigating escalations in contact centers, evaluating the consistency of interviews, and bolstering defense strategies, demonstrating its adaptability across a wide range of situations. By harnessing this innovative technology, organizations are empowered to refine their communication strategies, ultimately leading to stronger connections and more meaningful engagements with their audiences. Moreover, the insights gained from EchoDepth can significantly inform future messaging approaches, further enhancing the effectiveness of communication initiatives.
Media
No images available
Integrations Supported
API Availability
API Availability
Pricing Information
$29/month
Free Trial Offered?
Pricing Information
$5000 per month
proof of concepts start at $25k
Supported Platforms
SaaS
Supported Platforms
SaaS
On-Prem
Customer Service / Support
24 Hour Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
EchoWi
Date Founded
2025
Company Location
Spain
Company Website
echowi.ai/
Company Facts
Organization Name
Cavefish Ltd
Date Founded
2023
Company Location
United Kingdom
Company Website
cavefish.ai
Categories and Features
Generative Engine Optimization (GEO)
Not specified
Categories and Features
Emotion Recognition
Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions