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What is Einpix?

Einpix is Field Service Management (FSM) software for businesses managing technicians, contractors, maintenance and construction work across multiple sites. It combines customer requests, work orders, scheduling and dispatch, SLA tracking, preventive maintenance, equipment records and service histories. Teams monitor field activity on real-time maps, track working hours and materials, and replace paper forms with digital checklists, photos, work reports and customer signatures. Construction teams can record visual defects and punch-list items on 2D plans and follow corrective tasks to completion. Web and mobile apps for iOS and Android support offline field work. A client portal and multi-organization collaboration allow clients, service providers and subcontractors to coordinate shared work with controlled access. Einpix supports HVAC, electrical and plumbing services, facility management, construction, heavy equipment, solar and wind energy maintenance, and utilities.

What is Dynamics 365 Field Service?

Effectively addressing customer concerns on the initial interaction is crucial for maintaining satisfaction. Dynamics 365 for Field Service significantly improves this experience by ensuring transparent communication throughout the entire support journey whenever assistance is requested. The process begins with acknowledging the customer's service request and smoothly moves to providing details about the assigned technician, including their estimated arrival time, followed by updates after the service is completed, and a final confirmation once the issue has been resolved. By actively anticipating, recognizing, and tackling service-related challenges before they come to the customers' attention, businesses can ensure their operations are both reliable and efficient. Building customer trust and loyalty is achieved by equipping service managers and technicians with vital tools and information, allowing them to resolve issues swiftly. Furthermore, optimizing resource allocation and minimizing costs while facilitating excellent onsite interactions is accomplished by strategically deploying technicians exactly where and when they are needed, which guarantees a smooth service experience. This comprehensive strategy not only boosts customer satisfaction but also fosters operational excellence across various facets of the business, creating a win-win situation for both customers and service providers. Ultimately, a commitment to outstanding service helps in fostering a long-lasting relationship with customers.

Media

Media

Integrations Supported

Freshdesk

Integrations Supported

AXtension Content Gate
AgriERP
Atfinity
Azumuta
BUILDFitters
Dynamics 365 Remote Assist
EasyTerritory
Ema
My DSO Manager
Obzervr
Rayven
Resco Inspections+
SensePass
The Asset Guardian EAM (TAG)
mainsim

API Availability

Has API

API Availability

Pricing Information

EUR 12 per month
Starting per group of 5 users
Free Trial Offered?

Pricing Information

$95 per user per month

Supported Platforms

SaaS
Android
iPhone
Linux

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Epicus IT

Date Founded

2017

Company Location

Lithuania

Company Website

einpix.com/en

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/field-service/overview/

Categories and Features

Construction Management

Contractors
Equipment Tracking
Incident Reporting
Mobile Access
Offline Access
Residential
Subcontractor Management
Timesheets

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Inventory Management

Barcoding / RFID
Inventory Optimization
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Maintenance Management

Asset Tracking
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Real Estate Property Management

Commercial Properties
Contact Management
Maintenance Management
Owner Portal
Residential Properties
Tenant Database
Tenant Portal
Website Management

Tradesman Job Management

Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Job Tracking
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Sales

Not specified

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