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Ratings and Reviews 3 Ratings
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FlowlensSimple, smart software for SME manufacturers. Flowlens delivers end-to-end business management software designed specifically to meet the needs of SME manufacturers. Use Flowlens to support your growth as you add customers, suppliers, stock and scale to your manufacturing business. With Flowlens, you can: • Centralize your business information in one secure, cloud-based system • Manage customers, suppliers, and inventory with complete visibility • Streamline production and capacity planning • Automatically identify stock shortages and create purchase orders • Handle multi-level BOMs and production routings with ease • Manage unlimited SKUs across your product lines • Maintain traceability and quality compliance • Control multi-site and multi-level stock operations • Deliver exceptional after-sales service with full product history • Integrate seamlessly with Xero, QuickBooks Online, and Sage 50  Optimise productivity. Whether you’re looking to replace paper and Excel based processes or older legacy systems, implementing Flowlens provides you with a proven pathway to boosting profitability and establishing data integration across your business functions.  Deliver financial visibility across your supply chain. Connect Flowlens with your accounting applications, and you’ll remove data double entry between functions and establish full online reporting visibility across all your operations.  Enhance stock control. Pinpoint your near and long term materials requirements through Flowlens capacity planning and multi-level BOM management.  Drive supplier management. Move your supplier management processes online with Flowlens. Simplify and streamline supplier negotiations and maximise your cost and quality position through Flowlens RFQ management functionality. Speak to our implementation staff today to agree an action plan that meets your goals for enhanced productivity, increased data integration and improved profitability.
What is EliteManufacturers?
Effectively manage your aftersales and work tickets by ensuring total transparency for all customers throughout the entire process. Track customer aftersales inquiries diligently and provide your teams with vital information, which will enable them to respond in a timely and effective manner. Reduce the time required for coordinating your engineers, giving them the autonomy to handle their tasks independently on-site, even without internet access. Gain a thorough understanding of the customer journey from the first lead to the final invoice, maintaining visibility at every step of the way. Communicate with your customers in real-time, using their preferred channels whenever necessary to enhance their experience. In addition, gather actionable data that can be easily reported throughout the entire process. Establish customizable triggers to connect with customers during key moments, which will also yield insights into the best communication methods and timing. Moreover, improve your decision-making capabilities by having access to both detailed data analyses and high-level summaries. This comprehensive approach not only keeps you attuned to your customers' needs but also boosts efficiency in your operations, ultimately leading to a more satisfied customer base. By prioritizing these strategies, you can foster stronger relationships and drive sustained business growth.
What is CallShaper?
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
$75 per month
Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!
Supported Platforms
SaaS
Supported Platforms
SaaS
Windows
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Elite Dynamics
Date Founded
2015
Company Location
United Kingdom
Company Website
www.elitedynamics.co.uk/elitemanufacturers
Company Facts
Organization Name
CallShaper
Date Founded
2012
Company Location
United States
Company Website
www.callshaper.com
Categories and Features
Contact Management
Not specified
Job Shop
Not specified
Jobsite Management
Not specified
Lead Management
Not specified
Manufacturing
Not specified
Transportation Dispatch
Not specified
Categories and Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Screen Activity Recording
Call Tracking
CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Contact Management
Activity Management
Appointment Management
Contact Database
Contact Import/Export
Lead Management
Sales Pipeline Management
Search / Filter
Social Media Integration
Customer Advocacy
Campaign Management
Communication Management
Reporting/Analytics
Customer Success
Account Management
Communication Management
Customer Engagement
Revenue Management
Win / Loss Analysis
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Power Dialers
Not specified
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Sales
Not specified
Sales Dialers
Not specified
Sales Engagement
CRM Integration
Call Scripts / Call Steps
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Search
Task Management
Templates
Workflow Management
Telemarketing
Auto Dialer
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration