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Effectively oversee your campaigns by utilizing a thorough CRM solution specifically tailored for the tourism industry, which helps streamline processes, cut costs, and boost customer satisfaction. Since your clients are the key to your future success, it is vital to evaluate and manage your engagements with them from the initial contact point through bookings and ongoing feedback to repeat bookings. ISO has developed Emerald, a CRM system specifically designed to meet the needs of the tourism sector, supporting the complete travel experience from the first inquiry to follow-ups that motivate customers to plan future trips. In addition, Emerald's modular design allows for customization to accommodate the unique requirements of your business. There is also iEmerald, a mobile CRM tailored for your sales team, ensuring that marketing, sales, and customer service processes are efficient. By adopting this strategy, you not only enhance customer loyalty but also gain valuable insights into customer preferences and needs, paving the way for more impactful relationships. Ultimately, this comprehensive approach positions your business to thrive in a competitive market.
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Citybreak stands out as an all-encompassing solution tailored for inbound operators in the tourism industry, serving a wide array of entities such as ski resorts, independent operators, airlines, and ferry services. By utilizing Citybreak, your enterprise can emerge as a key player in the local tourism landscape, functioning as a centralized hub for all its offerings. The platform facilitates seamless management of packaging, distribution, and sales through a single user-friendly interface, complete with essential integrations. As a leader in innovative e-commerce solutions for travel and tourism, Citybreak offers a digital ecosystem that features real-time inventory and pricing, dynamic packaging options, efficient checkout processes, and extensive opportunities for omni-channel distribution. This adaptable platform supports a variety of product categories, including tickets, accommodations, activities, transportation, rentals, and dining experiences, while also providing over 150 pre-built integrations. Moreover, you can broaden your sales channels via omnichannel commerce, employing e-commerce platforms, call centers, travel agencies, point-of-sale systems, API connections, microstores, and booking widgets to connect with customers wherever they may be found. This level of flexibility not only empowers your business to respond to the changing dynamics of the tourism market but also enhances your ability to attract a broader audience of potential travelers. Ultimately, Citybreak equips your business with the tools necessary to thrive in a competitive environment.
Media
No images available
API Availability
Has API
API Availability
Has API
Pricing Information
$500.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ISO Travel Solutions
Date Founded
1979
Company Location
Germany
Company Website
www.isotravel.com/en/solutions/customer-relationship-management
Company Facts
Organization Name
Visit Group America
Date Founded
1999
Company Location
Sweden
Company Website
www.citybreak.com
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
Tour Operator
Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management