Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Emissions Manager?
Easily calculate, oversee, and report on greenhouse gas emissions and intensities, as well as criteria air contaminants, using Envirosoft’s Emission Manager, a vital tool that the industry depends on to maintain compliance with regulations. This robust software simplifies reporting across different jurisdictions, incorporating intuitive programming and dashboard functionalities that enhance user experience. Clients can focus on in-depth analytics rather than grappling with the intricacies of data management, finding reassurance in the software’s alignment with the most current regulatory frameworks. The customizable dashboard offers critical insights into organizational performance and can be tailored to meet unique requirements. By consolidating compliance management, it functions on a single data source, which streamlines processes significantly. Users are able to import production accounting data from Petrinex monthly, quarterly, or annually, including metrics for Fuel, Flare, Vent, and production/disposition volumes. Furthermore, facilities can be set up with default emission factors and standard gas compositions, thereby boosting the efficiency of reporting tasks. Ultimately, this all-encompassing tool not only enables organizations to enhance their environmental performance but also assists them in fulfilling necessary regulatory obligations, fostering a culture of sustainability and compliance.
What is Dehy Manager?
Easily manage updates to your yearly dehydrator operational and analytical data without hassle. Simplify the modeling process for benzene emissions from dehydrators and quickly create the DEOS graph using the comprehensive GRI-GLYCalc v4.0 software. With ease, you can produce both the DEOS and the Annual Benzene Inventory. Count on Envirosoft’s Dehy Manager software to address all your needs related to DEOS and benzene inventory documentation. By leveraging the Dehy Manager web application, you can greatly reduce the time spent modeling emissions from glycol dehydrators. Moreover, our lab data upload feature significantly decreases the chances of errors while boosting efficiency compared to conventional manual entry methods. You have the capability to execute unlimited simulations under various operating conditions to promote optimization. In addition, easily import analytical data from different labs using Envirosoft’s upload tools, ensuring a smooth workflow throughout the process. This all-encompassing solution not only conserves time but also improves accuracy and reliability in reporting, making it an invaluable asset for your operations. Ultimately, adopting this technology will contribute to a more efficient and precise management of your dehydrator systems.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$1000.00/month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Envirosoft
Date Founded
2003
Company Location
Canada
Company Website
www.envirosoft.com/emission-manager/
Company Facts
Organization Name
Envirosoft
Date Founded
2003
Company Location
Canada
Company Website
www.envirosoft.ca
Categories and Features
Emissions Management
Allowance Management
Automatic CO2 Calculation
Emission Inventory
Emission Reduction Planning
Emissions Monitoring
Emissions Trading
Frequency-Based Tasks
Permit Level Maintenance
Risk Management
Categories and Features
Environmental
Air Management
Auditing
Compliance Management
Document Management
Emissions Inventory
Hazardous Materials Control
Sustainability Management
Training Management
Waste Management
Water Management