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What is Caplena?
• Recognize Patterns
• Showcase Outcomes
• Topic Sentiment Evaluation
• Amplified by Collaborative Intelligence
Caplena is a cutting-edge customer feedback platform that employs augmented intelligence to empower market researchers, customer experience professionals, and consultants in uncovering deep insights from qualitative textual data.
The idea for Caplena originated from co-founders Maurice and Pascal, who identified that many market research firms dealing with customer feedback face a prevalent issue: an abundance of open-ended responses paired with a lack of time for comprehensive analysis.
Since its inception in the Spring of 2018, Caplena has successfully analyzed over 50 million responses and continues to add approximately 120 new projects weekly. Currently, it is recognized as the leading text analytics tool for over 100 companies in more than 15 countries, with prominent clients such as Swisscom, eBay, DHL, Coop, and Joyn, highlighting its significant influence and value in the market research sector.
Its growth trajectory not only underscores its effectiveness but also illustrates the increasing reliance on technology-driven solutions in understanding consumer feedback.
Media
No images available
API Availability
Has API
API Availability
Pricing Information
$289 per month
Free Trial Offered?
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Adoreboard
Date Founded
2011
Company Location
United Kingdom
Company Website
adoreboard.com/platform
Company Facts
Organization Name
Caplena
Date Founded
2017
Company Location
Switzerland
Company Website
caplena.com/en/
Categories and Features
Customer Experience
Not specified
Customer Feedback
Not specified
Customer Journey Mapping Tools
Not specified
Employee Feedback
Not specified
NPS
Not specified
Text Mining
Not specified
Categories and Features
Customer Experience
Not specified
Customer Feedback
Not specified
Sentiment Analysis
Not specified
Text Analytics
Not specified
Text Mining
Not specified