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What is Emotics?

Emotics serves as a sophisticated emotion analytics platform that deciphers textual data derived from feedback from customers and employees, enabling the provision of actionable insights for businesses. By organizing emotions and themes into categories such as strengths, weaknesses, opportunities, and threats, Emotics equips organizations with a strategic lens through which to view their customer and employee experiences. It automatically establishes benchmarks that reveal how companies compare to their competitors, while also pinpointing specific aspects of customer experience that may require improvement or optimization. Moreover, the platform features a proactive alert system that identifies emotions potentially leading to significant business actions, aiding in uncovering the root causes of emotional responses. With the capability to assess emotional intensity across eight distinct indexes and 24 different emotions, it accurately identifies which emotional elements are shaping customer experiences positively or negatively. In addition, Emotics enhances the understanding of customers by integrating seamlessly with various tools, such as NPS, CSAT, product reviews, and social media data, as well as platforms like SurveyMonkey and Zendesk. By transcending conventional sentiment analysis and augmenting NPS capabilities, Emotics emerges as a vital resource for gaining insights into customer perception and engagement. Ultimately, this platform empowers businesses to make well-informed decisions that are underpinned by profound emotional understanding, paving the way for strategic enhancements in customer relations. Such capabilities ensure that organizations can adapt quickly to changing emotional landscapes, fostering stronger connections with their audiences.

What is Cognitive Apps?

Cognitive Apps offers a cutting-edge AI-powered API that effortlessly incorporates mental health analytics into a diverse range of products and services. By analyzing users' voice or text communications, this API effectively discerns emotions, moods, and mental health conditions, delivering essential insights like overall mood evaluations, emotion detection, and monitoring of mental health issues. With a remarkable accuracy of 87%, the system only requires a quick 5-second voice sample to perform rapid emotion analysis. This adaptable technology serves various industries by enhancing application functionalities, customizing user interactions, and improving user experience through real-time emotion recognition. Additionally, the API processes data from voice recordings, text exchanges, and physical health indicators, offering a comprehensive perspective on mental health that enriches customer insights and cultivates individualized user experiences. Furthermore, by utilizing this groundbreaking methodology, companies can obtain profound understandings of user behaviors and preferences, leading to enhanced engagement and increased customer satisfaction. Ultimately, the integration of Cognitive Apps' API can transform how businesses connect with their audience, positioning them at the forefront of mental health support and user experience optimization.

Media

Media

Integrations Supported

Reddit
SurveyMonkey
X (Twitter)
Zendesk

Integrations Supported

Reddit
SurveyMonkey
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$289 per month
Free Trial Offered?
Free Version

Pricing Information

$0.10 per API call
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Adoreboard

Date Founded

2011

Company Location

United Kingdom

Company Website

adoreboard.com/platform

Company Facts

Organization Name

Cognitive Apps

Date Founded

2019

Company Location

Canada

Company Website

cogapps.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

NPS

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Mental Health

Appointment Reminders
Appointment Scheduling
Assessment & Treatment Plans
Billing & Invoicing
Claims Management
E-Prescribing
EDI
EMR / EHR
HIPAA Compliant
Inpatient / Residential
Multi-Provider Practice
Patient Portal
Personnel Management
Progress Notes
Single Provider Practice

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